Service Management World
November 11-15, 2023 | Orlando, FL
Loews Sapphire Falls Resort
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Driving Strategic Decision-Making

Sessions in this track will focus on the strategic decision-making process in a platform economy, including disrupting the customer experience, leveraging lean management principles, decluttering your service delivery process, creating an intuitive support experience, developing experience level agreements (XLAs), optimizing your services using predictive analytics, and more.

Sessions

Session 105: What's Your Value Proposition?: An ROI Workshop
Session 203: The Konmari Approach to Improving Service Delivery
Session 206: Creating an Intuitive User Support Experience
Session 304: Living in the Disruption Economy: Our Customers Are Screaming for Change and We're Still Not Listening
Session 305: Strategy: Plain and Simple
Session 404: Leggo My Lego!: An Exciting Way to Learn and Apply Lean Management
Session 504: XLAs: The Vital Anchor of Service Management
Session 507: Big Data or Big Brother? Optimize Service with Predictive Analytics
Session 604: Measure Twice, Cut Once, Make it Fit?: Measurement and Metrics Lessons Learned
Session 605: The V*A*L*U*E Formula: 5 Elements to Maximize Value
 
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