Event Overview


Service Management World

Omni Orlando Resort at Championsgate, Orlando, FL

November 12-16, 2022

Expo Hall Hours:

  • Monday, November 14, 5:00 p.m. – 6:30 p.m.
  • Tuesday, November 15, 1:30 p.m. – 3:45 p.m. and 4:45 p.m. – 6:00 p.m.
  • Wednesday, November 16, 1:30 p.m. – 3:45 p.m.

Pre-event Training Courses

  • 3-day Training: Saturday, November 12 – Monday, November 14
  • 2-day Training: Sunday, November 13 – Monday, November 14


  • Monday, November 14 – Wednesday, November 16

One-Day Workshops (Premium Conference Passholders Only)

  • Monday, November 14

SMW is the definitive event for service management professionals seeking knowledge, trends, frameworks, and solutions to help drive your organization forward. Network with industry peers, get your direct questions answered, and stay on the forefront of where the service management industry is headed into the future.

This is your chance to put your projects, objectives, and organizational goals first. In just a few days, focus on nothing but service management, without the distraction of the office, and advance your implementation projects in the right direction with some of the best industry experts in the business guiding the way forward.