Event Overview


Service Management World

Loews Sapphire Falls Resort, Orlando, FL

November 11-15, 2023

Expo Hall Hours:

  • Monday, November 13, 5:00pm – 7:00pm
  • Tuesday, November 14, 1:30pm – 6:00pm
  • Wednesday, November 15, 1:30pm – 4:00pm

Pre-event Training Courses

  • 3-day Training: Saturday, November 11 - Monday, November 13
  • 2-day Training: Sunday, November 12 - Monday, November 13


  • Monday, November 13 – Wednesday, November 15

One-Day Workshops (Premium Conference Passholders Only)

  • Monday, November 13

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

This is your chance to put your projects, objectives, and organizational goals first. In just a few days, focus on nothing but service management, without the distraction of the office, and advance your implementation projects in the right direction with some of the best industry experts in the business guiding the way forward.