UBM is excited to bring you Service Management World. UBM organizes premier
business technology events like the HDI Annual Conference & Expo, ICMI’s
Contact Center Expo and Contact Center Demo, Enterprise Connect, Black
Hat, Interop ITX, and many more renowned business-to-business events. With
its proven experience in uniting emerging communities and producing top-quality
industry events, UBM is proud to present Service Management World.
UBM’s leading brand in the service management space is HDI. For over twenty
years, HDI has served as a leading resource for service and support pioneers.
Through thought leadership, performance improvement consulting, and service
management training, HDI promotes the principles, processes, and strategic
value of service management. Here are just some of the ways that HDI has
empowered the growth and development of today’s service management community
over the past two decades:
Two Service Management-focused events – the IT Infrastructure Management
Conference & Expo and the Service Management Conference & Expo
– the precursors to Service Management World
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Leading industry researchon the emergence of enterprise service management, one of the twin pillars
of this inaugural event, alongside digital transformation
A master class video series on ITIL, hosted by Malcolm Fry (“ITIL and
the Service Desk”)
Internationally renowned service management
training and certification
Countless resources on all aspects of service management, including CMDB, asset management, request management, service level
management, and knowledge management
Service Management World is the latest step on HDI’s long service management
journey. Combining interactive, outcome-oriented education and meaningful
networking, Service Management World will explore the strategic and tactical
elements of the optimal service management strategy for your IT operation
and across the enterprise.
Won’t you join us?
“HDI has a very strong vision about where service management should be,
and that vision is based on their history. They are one of the pioneers
in the field of service management.”
-David Cannon, VP, Group Director, Forrester Research