Welcome to HDI's Interactive, and Content-Rich Virtual Experience

By now, you may have attended a few virtual events, and think you know what to expect. HDI is here to change all of that. For the second year in a row, we’re hosting Service Management World virtually.

The HDI team knows how much this community values the energy, inspiration, knowledge, and networking our events deliver for you. Join hundreds of your peers this July on an advanced and sophisticated digital event platform to meet, learn, and engage with service management leaders from around the world.


An Immersive Learning Experience

Virtual sessions, networking, and discussion groups will help your organization stay competitive by learning and sharing what industry leaders have overcome and what’s in store for the future.


Collaboration of the Industry’s Brightest Minds

With AI-powered matchmaking and meeting capabilities, the business contacts you make at SMW will become invaluable when you’re deeply entrenched in your implementation and run into a hiccup.


No Better Time to Catch Up

Your professional peers have been through a lot this last year, just like you. SMW is your chance to catch up with those who have been in your shoes to commiserate, celebrate, and move forward together.


Unrivaled Virtual Platform

Still the full conference and expo experience you’ve come to expect from HDI, but when attended from your home office, you’ll have minimal disruption to your daily activities.


Extremely Budget-Friendly (FREE until June 11!)

Professional development funding is scarce right now for most service management organizations. SMW’s virtual format lets you and your team attend for FREE until June 11!

The contacts, strategies, tools, and best practices you’ll get at SMW will help you turn your service management operation into an engine of organizational profit...at a time when that’s more important than ever.