Service Management World is Here For What’s Next...

And after the year we’ve had, what comes next will have serious implications for every service management leader.

Like many events in 2020, Service Management World (SMW) is going virtual.

SMW will be your place to join forces with influential colleagues and pave the path forward in the pandemic’s wake.

Join hundreds of your peers this November on an advanced and sophisticated digital event platform to meet, learn, and engage with service management leaders from around the world.


An Immersive Learning Experience. Virtual sessions, networking, and discussion groups will help your organization stay competitive by learning and sharing what industry leaders have overcome in 2020 and what’s in store for the future.

Collaboration of the Industry’s Brightest Minds. With AI-powered matchmaking and meeting capabilities, the business contacts you make at SMW will become invaluable when you’re deeply entrenched in your implementation and run into a hiccup.

No Better Time to Catch Up. Your professional peers have been through a lot this year, just like you. SMW is your chance to catch up with those who have been in your shoes to commiserate, celebrate, and move forward together.

Unrivaled Virtual Platform. Still the full conference and expo experience you’ve come to expect from HDI, but when attended from your home office, you’ll have minimal disruption to your daily activities.

Extremely Budget-Friendly. Professional development funding is scarce right now for most service management organizations. SMW’s virtual format let’s you and your team attend for a fraction of the cost of an in-person event.


The contacts, strategies, tools, and best practices you’ll get at SMW will help you turn your service management operation into an engine of organizational profit...at a time when that’s more important than ever.

A variety of pass options are available for SupportWorld Live: A Digital Experience.