What is Service Management World?

UBM is excited to bring you Service Management World. UBM organizes premier business technology events like the HDI Annual Conference & Expo, ICMI’s Contact Center Expo and Contact Center Demo, Enterprise Connect, Black Hat, Interop ITX, and many more renowned business-to-business events. With its proven experience in uniting emerging communities and producing top-quality industry events, UBM is proud to present Service Management World.

UBM’s leading brand in the service management space is HDI. For over twenty years, HDI has served as a leading resource for service and support pioneers. Through thought leadership, performance improvement consulting, and service management training, HDI promotes the principles, processes, and strategic value of service management. Here are just some of the ways that HDI has empowered the growth and development of today’s service management community over the past two decades:

  • Two Service Management-focused events – the IT Infrastructure Management Conference & Expo and the Service Management Conference & Expo – the precursors to Service Management World

  • Leading industry researchon the emergence of enterprise service management, one of the twin pillars of this inaugural event, alongside digital transformation

  • A master class video series on ITIL, hosted by Malcolm Fry (“ITIL and the Service Desk”)

  • Internationally renowned service management training and certification

  • Countless resources on all aspects of service management, including CMDB, asset management, request management, service level management, and knowledge management

Service Management World is the latest step on HDI’s long service management journey. Combining interactive, outcome-oriented education and meaningful networking, Service Management World will explore the strategic and tactical elements of the optimal service management strategy for your IT operation and across the enterprise.

Won’t you join us?

“HDI has a very strong vision about where service management should be, and that vision is based on their history. They are one of the pioneers in the field of service management.”

-David Cannon, VP, Group Director, Forrester Research