Service Management World

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Service Management World

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

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Find out what you and your team will gain from your time at Service Management World.


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Build an agenda for your time at conference that will invigorate and energize your team.


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Pricing & Packages

Select the pass and discounts that fit you and your team best.



This year’s headliners will take the stage then take aim at your organization’s most pressing challenges. Industry luminaries will tackle topics that leave you entertained, inspired, and charged to fortify your vulnerabilities.

Ben Hammersley

Futurist, Author, and Digital Thought Leader

Chris McChesney

Global Practice Leader of Execution, FranklinCovey Co.


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Pre-Conference Training

Training before the main event! Service Management World workshops range from one to three days and cover everything from exploring strategic and tactical elements of optimal service management strategy, to customer experience management, change management, DevOps, Agile, ITIL, and more.

Pre conference

Bring Your Team

One-of-a-Kind Program

You’ll get exclusive access to a who’s who of the most effective practitioners, prominent thought-leaders, and innovative solution providers. Attendees will roll up their sleeves and delve deeply into today’s most critical topics, gaining the knowledge and inspiration need to take their organization to the next level.


Sponsors & Exhibitors

Founding Partners

And, meet the solution providers that can take your team's operations to the next level all in one place.