Service Management World

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Service Management World

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace the today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

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Find out what you and your team will gain from your time at Service Management World.


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Build an agenda for your time at conference that will invigorate and energize your team.


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Pricing & Packages

Select the pass and discounts that fit you and your team best.


The Time is Now for Service Management World

Learn more about how the world of Service Management has changed from the topics, thought leaders and interactive program coming to you this fall.



This year’s headliners will take the stage then take aim at your organization’s most pressing challenges. Industry luminaries will tackle topics that leave you entertained, inspired, and charged to fortify your vulnerabilities.

Seth Mattison

Internationally Renowned Workforce Strategist and Management Trendspotter

Amy K. Hutchens

Award-Winning Speaker, Author, and Business Strategist

James Taylor

Award-Winning Entrepreneur and Internationally Recognized Leader in Creativity and Innovation

Jim Dulle

Vice President, Operations & Information Technology, First American Title


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Pre-Conference Training

Training before the main event! Service Management World workshops range from one to three days and cover everything from exploring strategic and tactical elements of optimal service management strategy, to customer experience management, change management, DevOps, Agile, ITIL, and more. Get to conference a couple of days early and get the most out of your training dollars!

Pre conference

Bring Your Team

One-of-a-Kind Program

You’ll get exclusive access to a who’s who of the most effective practitioners, prominent thought-leaders, and innovative solution providers. Attendees will roll up their sleeves and delve deeply into today’s most critical topics, gaining the knowledge and inspiration need to take their organization to the next level.


Sponsors & Exhibitors

Founding Partners

LogMeIn  Cherwell       SolarWinds

And, meet the solution providers that can take your team's operations to the next level all in one place.