Service Management World

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Service Management World


With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

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Who/What/Why

Find out what you and your team will gain from your time at Service Management World.

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Schedule

Build an agenda for your time at conference that will invigorate and energize your team.

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Pricing & Packages

Select the pass and discounts that fit you and your team best.

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Welcome to Service Management World: A Digital Experience


Learn more about our innovative digital platform! It was recently debuted at HDI's SupportWorld Live to rave reviews. Network with peers and thought leaders, shop solutions in our expo hall, and attend sessions and case studies, just as you would at a live event.

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Keynotes


This year’s headliners will take the stage then take aim at your organization’s most pressing challenges. Industry luminaries will tackle topics that leave you entertained, inspired, and charged to fortify your vulnerabilities.

Ben Hammersley

Futurist, Author, and Digital Thought Leader

Chris McChesney

Global Practice Leader of Execution, FranklinCovey Co.

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Receive Updates


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Pre-Conference Training


Training before the main event! Service Management World workshops range from one to three days and cover everything from exploring strategic and tactical elements of optimal service management strategy, to customer experience management, change management, DevOps, Agile, ITIL, and more.

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Pre conference


Bring Your Team

One-of-a-Kind Program


You’ll get exclusive access to a who’s who of the most effective practitioners, prominent thought-leaders, and innovative solution providers. Attendees will roll up their sleeves and delve deeply into today’s most critical topics, gaining the knowledge and inspiration need to take their organization to the next level.

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Sponsors & Exhibitors


Founding Partners

And, meet the solution providers that can take your team's operations to the next level all in one place.