Service Management World

If you attend one ITSM event this year, this is the one for you. With rapidly changing technology and business needs, it’s imperative to stay ahead of the game to remain relevant to your organization. With a program chock-full of case studies and interactive expert-led sessions, attending SMW will give you the insights you need for a holistic approach to service management.

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Find out what you and your team will gain from your time at Service Management World.


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Build an agenda for your time at conference that will invigorate and energize your team.


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Pricing & Packages

Select the pass and discounts that fit you and your team best.


Learn from Experienced Practitioners Such as…

Nitin Chopra
Executive Director
Time Warner
Joni Per-Lee
Senior Director
Tom Kadlec
SVP, Infrastructure and Operations
Sam Miller
IT Service Delivery Manager
Spectrum Healthcare Partners
Marie DiRuzza
Director, IT Service & Support
Worcester Polytechnic Institute
Pete McGarahan
Senior Director
First American Corp.

The Time is Now for Service Management World

Learn more about how the world of Service Management has changed from the team of experts bringing together the topics, thought leaders and interactive program coming to you this fall.



Get inspired by dynamic thought leaders, here to guide you through a number of topics including overcoming challenges, optimizing best-in-class techniques to improve your networking style, creating strong teams, improving happiness and your bottom line, and how to come out on top with customers.

Patrick Schwerdtfeger

Patrick Schwerdtfeger

Technology Trends and Disruptive Innovation

Steve Cadigan

Steve Cadigan

Talent Strategy in the Digital Age

Robyn Benincasa

Robyn Benincasa

Leading Through Change


Tom Kadlec

How Target Made Tech Simpler, Better and Faster for its “Guests” and Team


Pre-Conference Training

Training before the main event! Service Management World 2018 workshops range from one to three days and cover everything from exploring strategic and tactical elements of optimal service management strategy, to customer experience management, change management, DevOps, Agile, ITIL, and more. Get to Orlando, FL a couple of days early and get the most out of your training dollars!
Pre conference
Bring Your Team

One-of-a-Kind Program

You’ll get exclusive access to a who’s who of the most effective practitioners, prominent thought-leaders, and innovative solution providers. Attendees will roll up their sleeves and delve deeply into today’s most critical topics, gaining the knowledge and inspiration need to take their organization to the next level.


Service Management World is brought to you by UBM

UBM organizes premier business technology events like HDI Conference & Expo, ICMI’s Contact Center Expo and Contact Center Demo, Enterprise Connect, Black Hat, Interop ITX, and many more renowned business to business events. Through its proven experience for uniting emerging communities and producing top quality industry events, UBM is proud to present SMW.

Sponsors & Exhibitors

Founding Partners

And, meet the solution providers that can take your team's operations to the next level all in one place.