Founding Partners

Cherwell Software

Website: https://www.cherwell.com/

Cherwell (@cherwell.it) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.

LogMeIn

Website: https://www.logmein.com

SolarWinds

Website: https://www.solarwinds.com/

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.

Conference Host

HDI

Diamond Sponsors

BMC Software

Website: http://www.bmc.com/

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BMC—Run and Reinvent
www.bmc.com

Cherwell Software

Website: https://www.cherwell.com/

Cherwell (@cherwell.it) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.

TOPdesk

Website: https://www.topdesk.com

At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.

But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.

TOPdesk is a full enterprise service management software allowing you to use TOPdesk to support your entire organization no matter the department. TOPdesk uses a modular approach so that you can pick and choose the modules that you need to support your organization.

TOPdesk’s vision is to deliver Enterprise software for an affordable price while keeping the software standard. This way the software is easy to implement, update, manage, and maintain.

Platinum Sponsors

LogMeIn

Website: https://www.logmein.com

ServiceNow

Website: https://www.servicenow.com/

Gold Sponsors

EasyVista

Website: https://www.easyvista.com/

Nexthink

Website: https://www.nexthink.com/

SolarWinds

Website: https://www.solarwinds.com/

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.

Silver Sponsors

Axios Systems

Website: https://www.axiossystems.com/

Axios’ assyst solution is disrupting the market through being the flexible, affordable, and enterprise-proven alternative to expensive platform development vendors. It is designed to help you run and grow your service portfolio with ease – no stress, just pre-built, simple, powerful cloud technology.

assyst by Axios Systems enables you to streamline your operations and level-up IT performance. Our powerful yet flexible automation handles the daily workload allowing you to focus on the innovations that will make a real difference to your organization.

assyst powers digital transformation through in-tool dynamic content, workflows and analytics to empower your people to deliver work the right way at each and every touchpoint. Axios have pioneered AI and Machine Learning features that to deliver insights, predications and automations to the right users and the right time.

Coveo

Website: https://www.coveo.com

Coveo's all-in-one AI-powered platform helps support leaders deliver relevant experiences through intelligent search, dynamic recommendations and personalized content. We help your customers and employees help themselves and your agents resolve cases faster by leading them to the best answer faster.

Everbridge

Website: https://www.everbridge.com/

HDI Local Chapters

Website: https://www.hdilocalchapters.org/cpages/home

In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. HDI Local Chapters is a not for profit company that partners with HDI for the success of the IT Service Management and Technical Support communities

Ivanti

Website: https://www.ivanti.com/

Micro Focus

Website: https://www.microfocus.com/

Micro Focus helps you run your business and transform it. Our software provides the critical tools you need to build, operate, secure, and analyze your enterprise in a constantly changing world. Right now, that means powering your digital transformation with solutions spanning four key areas:

•Enterprise DevOps—Build and deliver better software faster.
•Hybrid IT Management—Operate with agility.
•Security, Risk, and Governance—Secure what matters most.
•Predictive Analytics—Analyze in time to act.

By design, these solutions bridge the gap between existing and emerging technologies—which means you can innovate faster, with less risk, in the race to digital transformation.

TeamDynamix

Website: https://www.teamdynamix.com/