Media Registration Information

Welcome to the Service Management World 2019 Media Center. Here you will find helpful information to guide you through the press registration process as well as other media resources. 

Media registration for Service Management World is now open, and you can register by contacting [email protected].

If you are interested in registering for a complimentary media pass, please review the required credentials below and be prepared to show media identification and a recently published industry-related article onsite.

Required Credentials for a Media Pass

Due to high demand, media badges are limited in number and will be issued only to representatives from news outlets, major analyst firms and leading industry blogs. To qualify for a complimentary media pass, applicants must cover the service management and technical support industry on a regular basis and present bylined articles or reports published within the past six months. Publishers, marketing/PR professionals and other sales or C-level non-media titles will not be accepted.

For more details, please see specific requirements for each of the following:


Reporters from online trade/business publications, newspapers and wire services must provide bylined articles published within the past six months. Outlets must contain original news content beyond links, forums, and reader contributions, and have a readership of more than 1,000 per month. Outlets must have a reporting staff of two or more and post industry-related news at least once per week.


Bloggers must cover the industry on a regular basis and must have written on the market within six months of requesting a media badge. Blogs must contain original, dated, industry-related news content above and beyond links, forums, and reader contributions.

Freelance Writers

Freelance writers must provide an article published within the past six months and must be on assignment from a news outlet to cover the event.

Broadcast Journalists & Photographers

Broadcast crews and photographers must present proof of affiliation with a media outlet as part of the editorial team.

Association Publication/Newsletter Staff

Reporters from internationally recognized magazines, newspapers or newsletters produced by industry associations must provide articles published within the past six months. Newsletters must have a registered subscriber base of at least 500.

Media passes are not issued to those writing confidential content or content solicited by an exhibiting company. Private consultants paid by an individual company are not eligible for a media pass, and should request a pass from the sponsoring company. Media credentials granted for previous HDI events does not automatically qualify for a media pass for Service Management World. We reserve the right to refuse media badges without cause. For additional information please contact [email protected].

Media Center Hours

The Media Center will be open to all approved media pass holders as an on-site workspace. Media Center hours will be available closer to the event.


The HDI PR team is here to help you and can be reached at [email protected].