Event Experiences

Find Support, Exchange Ideas, Build Lasting Relationships.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lotta fun.

Conference Party

Tuesday, November 15 | 7:00pm – 9:00pm

The Service Management World conference party is always an attendee favorite! This is your chance to enjoy some music, drinks, and great conversation with your fellow service management professionals. So come on by and let loose Tuesday night - we'll be waiting for you!

Expo Hall

Monday, November 14 | 4:30pm – 7:00pm

Tuesday, November 15 | 1:15am – 3:15pm AND 5:45pm – 7:30pm

Wednesday, November 16 | 1:15pm – 4:15pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.


Networking Receptions

Monday, November 14 | 4:30pm – 7:00pm

Tuesday, November 15 | 5:45pm – 7:30pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned over the last few years, and toast what's ahead!

Solutions Spotlight Sessions

Tuesday and Wednesday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

Networking Breakfasts & Lunches

Tuesday, November 15 | 7:30am – 8:30am, 12:30pm – 1:30pm

Wednesday, November 16 | 7:30am – 8:30am, 12:30pm – 1:30pm

Included in the cost of your conference pass are breakfast and lunch each day of the event. Not only is this a great chance to take a break between sessions, but it's also an opportunity to continue networking with peers! Grab a plate, grab a seat, and enjoy casual conversation with your tablemates.

Passport to Prizes

Wednesday, November 16 | 3:30pm – 3:45pm

Enter for a chance to win a number of great prizes donated by participating exhibitors! How to play? Head to the expo hall to collect your Passport to Prizes game card. Then, stop by each booth listed on the card to collect a stamp. Once you have all the required stamps, you can turn your card in for the drawing.

Golf Outing

Monday, November 14 | 9:00am

Join us for a round of golf at the Omni Resort at Championsgate’s premier 18-hole championship golf course designed by accomplished architect and golfer, Greg Norman! If you're looking to kick off the week with your team or meet some new friends, this is the perfect opportunity! Registration is required, and the cost is $125 per person.