Session 605: The V*A*L*U*E Formula: 5 Elements to Maximize Value

Wednesday, November 13 at 3:15 PM

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"What do we want?" "VALUE!" "When do we want it?" "NOW!" A common thread shared by almost every best practice or methodology, from ITIL to Lean to DevOps, is VALUE. Understanding, focusing on, and improving value ultimately is the most important thing any service organization can do. In other words, service optimization is value optimization. This presentation introduces the back-to-basics model and provides guidance on how to maximize your organization's value, focusing on the importance of a Value Vision, the key aspects of alignment, the power of leverage, the facets of uniqueness, and how to unleash value through effective execution.

Ken Wendle

Author, Consultant, Instructor
Edify ITSM, Inc.

Author, speaker, consultant, and instructor – Ken Wendle has been a key figure in the business of service and support since, well, the Jurassic Period. Ken holds the unique honor of being the recipient of two prestigious industry honors: the HDI Ron Muns Lifetime Achievement Award and the itSMF USA Lifetime Achievement Award, recognizing his essential efforts in creating awareness, adoption and expansion of service and support best practices within the USA and globally. Ken helped launch the itSMF USA national event in 2001 (and holds the record of being a featured speaker for 17 consecutive) and helped launch the Service Management World event in 2018. Ken also recently released a new book, The V*A*L*U*E Formula.