Service Management World 2018 is a groundbreaking NEW conference designed to meet the unique needs of service management professionals and technical support leaders. SMW18 will explore the strategic and tactical elements of optimal service management strategy. This is the one place to learn and network with the very best in service management—and leave with the tools, knowledge, and contacts necessary to develop and improve your business operations.

The Service Management World program is being guided under the advisement of some of the most knowledgeable enterprise service management thought leaders in the market.

David Cannon

David Cannon
VP, Group Director
Forrester Research

Chuck Darst

Chuck Darst
Product Marketing
Cherwell Software

Chris Farver

Chris Farver
Conference Advisor
 

Brenda Iniguez

Brenda Iniguez
Senior Executive
DXC Technology Fruition

Anthony Orr

Anthony Orr
ITIL Author, Executive Advisory Consultant
DXC Technology Fruition

Marc Stitt

Marc Stitt
Senior Director, Product Marketing
Samanage

 

Sharon Taylor

Sharon Taylor
President
Aspect Group, Inc.

Ken Wendle

Ken Wendle
Founder
EdifyITSM, Inc.

Alan Nance

Alan Nance
Executive Vice President
Virtual Clarity

Our program immerses you in all of the issues that you care about. You’ll get exclusive access to a who’s who of the most effective practitioners, sharpest minds, and most innovative solution providers. This is an event where attendees roll up their sleeves and delve deeply into the hottest evolving frameworks and methodologies that the field of service management has to offer.

From learning tracks on top service management themes, to can’t-miss sessions, to pre-conference training that will take your career to the next level, our program will deliver tangible outcomes and strategies to maximize organizational value. The world's most respected industry experts will build upon solid foundational principles by focusing on important topics such as digital transformation, enterprise service management, customer experience management, DevOps, ITIL and so much more.

Questions? Contact a Service Management World representative: 800.248.5667