We're working hard to pull together the training offerings for Service Management World 2020. In case you want to see what was offered last year as you work on your business case to attend, see the 2019 courses below.
Attend a pre-conference multi-day training as a stand-alone course or as a complement to your conference package.
These training courses have limited space. Pre-registration is required. Register early!
Looking for information on 1 day workshops? No problem!
Learn About 1 Day Workshops
Course Name
Start
Dates
Duration
Includes Certification Exam
Price
Pre-1: HDI Support Center Director
Saturday
11/9-11/11
3 days
Yes
$2,899
Pre-2: KCS Principles
$1,999
Pre-3: ITIL® Foundation 4 - Accredited - Only a few seats left!
Pre-4: Incident Management Workshop
Sunday
11/10-11/11
2 days
No
$1,899
Pre-5: HDI Problem Management Professional
Pre-6: Service Management Optimization
Pre-7: Customer Experience Accelerator Boot Camp