Pass Options & Pricing

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Join hundreds of your peers this November to meet, learn, and engage with service management leaders from around the world.

We're pleased to offer multiple package types to fit your time and budget. Premium conference passes come with an extra day of learning at one of our one-day workshops. Pick your registration path, and we'll see you soon! Promo codes applicable during the registration process can not be retroactively applied.


Pre-Event Training Only

Only have time to come for training? These pre-event training courses can be purchased as stand-alone courses or as part of your bundled conference package giving you the biggest bang for your buck. Many include an online certification exam, and all include breakfast. Pre-event training students also enjoy complimentary access to the expo hall for receptions, additional learning, and networking opportunities. Contact us at [email protected] to learn more.

Learn More About Pre-Event Training

All Passes & Prices

SMW22 Pass Types


Pre-Conference Training & Standard Conference Pass

SMW22 Pre Conference Training Prices

Pre-Conference Training Only

SMW22 Pre Conference Training Prices


Pass Benefits

Get the most out of your conference experience and register for pre-conference workshops! 

SMW22 Pass Benefits


Group Discounts & Expo Only Passes

Group Discounts - Buy More Save More!

Many of us now work remotely (or have teammates that do) and have missed the face-to-face camaraderie that exists when we're in the same place at the same time. Reunite the team and enjoy teambuilding, while dividing and conquering our vast conference program to maximize learning.

  • Send 2 people, get a 3rd registration for free!*

Call us at 866.967.2075 to take advantage of a group discount.

* Applies to Premium and Standard conference passes only. Pre-event training registrations are not included.

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the service management industry. Does not include access to conference sessions, or other events held outside the Expo Hall. Contact us to learn more.

*Complimentary for approved attendees; must be preapproved by the event director. Service Management World is a trade-only event. You must be 18 years of age and a qualified buyer of service management technology, applications, or products to visit the expo hall.

Cancellation Policy

If you need to cancel, you may do so until Friday, September 16, 2022. A non-refundable $200 cancellation fee will be charged. No-shows and cancellations after Friday, September 16, 2022 will be charged the full conference rate. No refunds are available after this date. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please email your cancellation or substitution request to [email protected]

If, for any reason, Service Management World is forced to cancel the in-person 2022 event, all passes will automatically be transferred to Service Management World 2023. Additionally, all passes will automatically be transferred to receive complimentary virtual event passes for the 2022 event. See terms and conditions.

Age Restrictions & Program Changes:

HDI reserves the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met or when conditions beyond its control prevail. All sessions are filled on a first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited. Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during Service Management World. Service Management World is a trade-only event. You must be a qualified buyer of service management technology, applications, or products to visit the expo hall.