The Value of Modernizing Service Management

Tuesday, October 16 at 8:30 AM

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Digital transformation is a revolutionizing service management, but it can be hard to know where to start and how to focus your efforts to maximize value. It may help to think of it as "modernizing" service management, instead—more of an evolution than a revolution. Chuck Darst will present a modern view of service management, using case studies to illustrate the value opportunities available to today's service and support organizations.

Chuck Darst

Product Marketing
Cherwell Software

Chuck Darst is a senior product marketing manager at Cherwell Software responsible for market analysis and industry thought leadership content including writing, blogging, and presenting. Chuck has over fifteen years of IT service management software industry experience including asset management, configuration management, governance, and compliance. Chuck has over twenty total years of IT operations management software experience spanning roles in product management, product marketing, and business development. Chuck started his career in telecom management and test system engineering where the network was the business.