Session 502: How to Make (Digital) Service Departments Embrace Shift-Left


Wednesday, November 13 at 2:00 PM

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Digital transformation is changing the world around us. It's no surprise that employees want to be as self-sufficient in their professional lives as they are in their consumer lives. Shift-left is the way forward, and Ruben van der Graaf has the answers. In this session, he'll share how Kramp Group BV's strategy empowers both IT teams and employees to work more efficiently and effectively, lowering costs and freeing up teams to do more in a better way.

Ruben van der Graaf

International IT Support Manager
Kramp Group BV

Ruben van der Graaf is the manager of IT support at Kramp Group BV. He is a down-to-earth and natural leader who believes that success derives from teamwork, engagement, and passion. He also has a strong vision on customer satisfaction, continuous improvement, IT governance, building teams, and service delivery.