Session 303: The Recipe for Implementing a Great Change Management Process


Tuesday, November 12 at 2:15 PM

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In this session, Carla Smith will share Emory Healthcare's change management journey. She'll present the recipe for great change management, tips and tools for gathering and preparing the ingredients, and walk you through the process, step by step. You'll walk away with a fresh tray of resources, templates, and plans, and everything else you adapt the process to your organizational culture and sustain success for the long term.

Carla Smith

Change Manager
Emory Healthcare

Carla Smith has more than 15 years of IT experience in various roles, including project management, application support, process management, development, and management/leadership. She's currently the change manager for Emory Healthcare, where she developed a strategic plan, training, policies, procedures, and workflows that have been widely adopted in a culturally diverse environment.