Session 106: Our Digital Service Management Journey


Tuesday, November 12 at 10:00 AM

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Over the past few years, Cargill has been working towards greater use of technology in how it conducts business. Over that same period of time, they've been modernizing and continually improving their service management programs, practices, and technology portfolio. During this session, Chris Gardner will share key elements of Cargill's journey towards a digital service management vision, sharing key considerations, challenges, successes, and lessons learned.

Chris Gardner

Office of the CIO, Integrated Service Operations Technology Lead
Cargill

Chris Gardner has been a leader in the IT industry for more than 30 years, and has been driving improvements in the ITSM field for nearly 15 years. He has led the design and implementation of service management programs and processes in multiple global organizations. In addition, Chris has led the selection and management of technology solutions to support and enable service management program requirements and to improve capabilities. He also holds certifications in ITIL Expert (v2011), COBIT (v5), and CPDE.