Breakfast Briefing 7: The Impact of Cybersecurity on Support

Wednesday, October 17 at 7:30 AM

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Cybersecurity is no longer solely the domain of an organization's security offices. Phishing (using email or other communication made to look like it is from a trusted source). spear phishing (targeted phishing) and other methods of getting around and behind filters and firewalls have become more common. The payloads delivered by such attacks have been able to paralyze corporations, hospitals, universities, and cities via ransomware and other malicious exploits.

The support center not only has to handle an increasing number of incidents related to cybersecurity, but can become the hub of communication for both prevention and response.

Roy Atkinson

Senior Writer/Analyst

Roy Atkinson is one of the top influencers in the service and support industry. His blog posts, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community.

Vincent Geffray

Senior Director of Product Marketing

Vincent Geffray is Senior Director of Product Marketing with focus on IT service alerting, IT team collaboration and process orchestration at Everbridge. He has over fifteen years of experience in the IT operations and service management space, with expertise in critical communications, IT service alerting, application performance management, IT process, runbook, and workload automation. Vincent holds a MS in mechanical engineering and computer science, two certificates from MIT Sloan School of Management and has an international experience and he worked in Europe and in North America