| Start |
Dates |
Duration |
Certification Exam Included |
Price |
| Sunday |
11/12 - 11/13 |
2 days |
Yes |
$2,299 |
This course is designed to enable participants to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). If you want to learn how to design and implement XLAs and an XMO, this is the course for you!
What You'll Learn
- The core components of experience frameworks, including a practical session on designing an XLA stack
- The XLA design methodology
- Different types of XLAs
- Applying the methodology
- Making XLAs operational
- The XMO mission, scope, and designs
- Detailing roles and competencies
- Experience management governance