Three-Day Pass

Two-Day Pass

Member Discount

Super Early Bird Rate

Through June 1

*Includes 1-Day Upgrade



$200 Off

Early Bird Rate

Through Aug 3



$200 Off

End of Summer Rate

Through Sept 7



$200 Off

Regular Rate

Through Oct 14



$200 Off

Onsite Rate

Oct 15 - 17



$200 Off

Register Online

Or Call 800.248.5667

Add a Two- or Three-Day Training or Certification Course

Why not stretch your professional development dollars and get to the event a day or two early for some training before the main event? Choose from several intensive workshops led by top experts and practitioners.

Group Discounts - Best Value!

Teamwork makes the dream work—and there’s something for every member of your support organization at Service Management World. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy significant savings.

Call us at 800.248.5667 to take advantage of our buy 5 conference passes, get one free offer.

Membership Discounts

HDI Members get an additional $200 off their conference registration! Not a member? Join today to get a discount too, along with countless opportunities to learn, network and grow your career alongside your peers in service and support all year long. Membership can be easily bundled with your conference registration. Follow the prompts when you register.

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the service and support industry. Does not include access to conference sessions, keynotes, or other events held outside the Expo Hall.

*Expo Only passes must be pre-approved by Event SMW Manager. Service Management World is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the exhibit hall.

Payment Information

To expedite your registration, please have your Visa, MasterCard, Discover, or American Express card available when registering. Invoices are payable upon receipt and payment (or a federal government purchase order) is required prior to attendance.

Cancellation Policy

If you need to cancel, you may do so without penalty until Monday, August 27, 2018, after which a non refundable $150 cancellation fee will be charged. No-shows and cancellations after Monday, September 17, 2018 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

In rare instances, a pre-conference workshop may be canceled. HDI will provide at least ten days notice prior to canceling a pre-conference workshop. In this event, attendees will receive a full refund of the pre-conference workshop. HDI cannot be held responsible for penalties resulting from travel arrangements.

Email to cancel your registration.

Need to cancel? Great news: We have another option for you if you can't make it to Service Management World. Check out HDI Conference & Expo coming in the Spring!