Trendsetter Rate Expires February 28, 2018

$1,599 Conference & Expo
+ FREE one-day workshop

Super Early Bird Expires May 31, 2018

$1,799 Conference & Expo
+ FREE one-day workshop

Early Bird Rate Expires July 31, 2018

$2,099 Conference & Expo

End of Summer Rate Expires September 7, 2018

$2,199 Conference & Expo

Regular Rate Expires October 14, 2018

$2,299 Conference & Expo

On-site Rate October 18, 2018

$2,499 Conference & Expo

Two Ways to Register

1. Register Online

2. Call our Customer Care Center at 800.248.5667

Pre-Conference Training and Workshop Pricing

Why not stretch your professional development dollars and get to the event a day or two early for some training before the main event? Choose from several intensive workshops led by top experts and practitioners—many courses even come with HDI certification!

Group Discounts - Best Value!

Teamwork makes the dream work—and there’s something for every member of your support organization at Service Management World. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy significant savings.

Call us at 800.248.5667 to take advantage of our buy 5 conference passes, get one free offer.

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the service and support industry. Does not include access to conference sessions, keynotes, or other events held outside the Expo Hall.

*Expo Only pass for approved end users and must be pre-approved by Event Manager. Service Management World is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the exhibit hall.

Payment Information

To expedite your registration, please have your Visa, MasterCard, Discover, or American Express card available when registering. Invoices are payable upon receipt and payment (or a federal government purchase order) is required prior to attendance.

Cancellation Policy

If you need to cancel, you may do so without penalty until Monday, August 27, 2018, after which a non refundable $150 cancellation fee will be charged. No-shows and cancellations after Monday, September 17, 2018 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

In rare instances, a pre-conference workshop may be canceled. HDI will provide at least ten days notice prior to canceling a pre-conference workshop. In this event, attendees will receive a full refund of the pre-conference workshop. HDI cannot be held responsible for penalties resulting from travel arrangements.

Email to cancel your registration.

Need to cancel? Great news: We have another option for you if you can't make it to Service Management World. Check out HDI Conference & Expo!