*Includes your choice of one-day workshop, classes TBA.

Or Call 800.248.5667

Add a Preconference Two- or Three-Day Training or Certification Course

Why not stretch your professional development time and dollars and get to the event a day or two early for some training, or even get certified before the main event? We'll be offering several multi-day training courses led by top experts and practitioners. Stay tuned for announcement of course lineup!

Group Discounts - Buy More Save More!

Teamwork makes the dream work—and there’s something for every member of your team at Service Management World. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy significant savings. 10% OFF 3-4 conference passes, 20% OFF 5 or more conference passes!

Call us at 800.248.5667 to take advantage of these group discounts .

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the service and support industry. Does not include access to conference sessions, keynotes, or other events held outside the Expo Hall. Contact us at [email protected] to learn more.

*Expo Only passes must be pre-approved by the SMW Event Manager. Service Management World is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the exhibit hall.

Payment Information

To expedite your registration, please have your Visa, MasterCard, Discover, or American Express card available when registering. Invoices are payable upon receipt and payment (or a federal government purchase order) is required prior to attendance.

Registration Policies: Cancellations, Substitutions & Changes

If you need to cancel, you may do so without penalty until Friday, September 25, 2020, after which a non refundable $150 cancellation fee will be charged. No-shows and cancellations after Friday, October 16, 2020 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

In rare instances, a pre-conference workshop may be canceled. HDI will provide at least ten days notice prior to canceling a pre-conference workshop. In this event, attendees will receive a full refund of the pre-conference workshop. HDI cannot be held responsible for penalties resulting from travel arrangements.

Email [email protected] to cancel your registration.

Can't make it to Service Management World this year? Check out SupportWorld Live (formerly HDI Conference & Expo) coming in the Spring!