Save up to $450 on Your Pass
Register Now to Get Early Bird Rates!
The Definitive Event for Service Management Professionals
For over 30 years, HDI has empowered IT support and service management professionals and has served as a driving force behind industry innovation. Join us to connect with experts, gain actionable insights, and collaborate with peers to elevate your career and transform your business. Secure your spot now!
- Learn how service management professionals drive value in today’s fast-paced environment.
- Explore cutting-edge tools, metrics, and processes for measurable impact.
- Harness AI and automation to empower hybrid teams and streamline operations.
- Master talent management strategies to attract and grow top-tier talent.
- Assess your legacy tools and methodologies—are they helping or hindering progress?
Conference Tracks
Connecting the Dots: Frameworks and Methodologies
Optimizing Culture and Leadership
Driving Strategic Decision-Making
Modernizing Service Management
Case Studies
Peer insights are the cornerstone of innovation and problem-solving. Dive into compelling case studies from trailblazers like the City of Henderson, Pennsylvania State University, St. Jude Children's Research Hospital, The Home Depot, University of Alaska Anchorage, and other market-leading organizations.
But the learning doesn’t stop there—experience dynamic keynotes, expert-led sessions, and unparalleled networking opportunities. Explore trending topics such as AI, experience management, ITSM transitions, and more to stay ahead of the curve and drive meaningful change in your organization.
2025 Featured Keynote Speakers
Steve Lerch
Innovation Evangelist
DeeDee Trotter
Three-Time Olympian
Adam Braun
Wired's 50 People Who Will Change the World
Pre-Event Training Courses
Come to Service Management World early, and receive training before the main event begins!
Course options include:
- HDI Support Center Director
- HDI Support Center Manager
- Knowledge-Centered Service Principles
- ITIL® 4 Foundation
- Experience Foundation
- AI and Automation for Service and Support
From Challenges to Triumphs: Together, We Lead the Shift.
Service Management World is where IT service management leaders, innovators, and problem-solvers come together to transform challenges into opportunities. This event celebrates resilience, collaboration, and the power of community to drive growth and success in the ever-evolving ITSM landscape.
Gain cutting-edge insights, forge meaningful connections, and develop actionable strategies to lead change and solve tough challenges for your organization—and the ITSM ecosystem. Together, we’ll redefine what’s possible, break limits, and lead the shift toward solutions that transform IT service delivery.
[event photos]
