Super Saver Rates Extended!
Use Promo Code: SAVER until Aug. 15
The Definitive Event for Service Management Professionals
For over 30 years, HDI has empowered IT support and service management professionals and has served as a driving force behind industry innovation. Join us to connect with experts, gain actionable insights, and collaborate with peers to elevate your career and transform your business. Secure your spot now!
- Learn how service management professionals drive value in today’s fast-paced environment.
- Explore cutting-edge tools, metrics, and processes for measurable impact.
- Harness AI and automation to empower hybrid teams and streamline operations.
- Master talent management strategies to attract and grow top-tier talent.
- Assess your legacy tools and methodologies—are they helping or hindering progress?
[conference tracks]
Connecting the Dots: Frameworks and Methodologies
Optimizing Culture and Leadership
Driving Strategic Decision-Making
Modernizing Service Management
Case Studies
Peer insights are the cornerstone of innovation and problem-solving. Dive into compelling case studies from trailblazers like the City of Henderson, Pennsylvania State University, St. Jude Children's Research Hospital, The Home Depot, University of Alaska Anchorage, and other market-leading organizations.
But the learning doesn’t stop there—experience dynamic keynotes, expert-led sessions, and unparalleled networking opportunities. Explore trending topics such as AI, experience management, ITSM transitions, and more to stay ahead of the curve and drive meaningful change in your organization.
Pre-Event Training Courses
Come to Service Management World early, and receive training before the main event begins!
Course options include:
- HDI Support Center Director
- HDI Support Center Manager
- Knowledge-Centered Service Principles
- ITIL® 4 Foundation
- Experience Foundation
- AI and Automation for Service and Support
[event photos]
