Service Management World

Session 202: Taming the CMDB Beast

Tuesday, November 12 at 11:15 AM

Texas A&M's Division of IT has struggled with populating the configuration management database (CMDB) with valid and useful data. In this session, Robert Cheyne will share how TAMU has created a service-aware environment, step by step, from setup and governance, to discovery and population, and to service mapping and event management. Participants will see real-life examples of TAMU's CMDB, and they'll walk away with ideas and recommendations they can use in their own environments.

Robert Cheyne

ITSM Process Manager

Texas A&M University

<p style="margin: 8px 0px; line-height: normal;" data-mce-style="margin: 8px 0px; line-height: normal;"><span style="font-size: 10pt;" data-mce-style="font-size: 10pt;">Robert Cheyne is a dedicated IT professional with more than 30 years of experience in IT, with more than 20 years working in higher education specifically. He is currently the ITSM Process Manager for Texas A&M University's Division of Information Technology, where he serves as change manager, asset manager, and configuration manager, among other duties. He also has considerable experience in ITSM generally, ITIL, business relationship management, business analysis, project management, process improvement, ServiceNow, customer service, problem-solving, and system administration. </span></p>