Service Management World

Session 502: Shift-Left: An Underestimated Strategy for Service Management

Wednesday, November 13 at 2:00 PM

Digital transformation is changing the world around us. It's no surprise that employees want to be as self-sufficient in their professional lives as they are in their consumer lives. Shift-left is the way forward, and Ruben van der Graaf has the answers. In this session, he'll share how Kramp Group BV's strategy empowers both IT teams and employees to work more efficiently and effectively, lowering costs and freeing up teams to do more in a better way.

Ruben van der Graaf

International IT Support Manager

Kramp Group BV

Ruben van der Graaf is International IT Support Manager at Kramp Groep BV, Europe's largest technical agricultural wholesaler. Ruben is a down-to-earth, natural leader who believes that success derives from teamwork, engagement, and passion. He has a passion for customer satisfaction, continuous improvement, and IT governance, and he believes that what's good today can be better tomorrow.<br><br><br /><br />