Service Management World

Breakfast Briefing 4: Leverage Is the Way to More Value!

Thursday, November 19 at 7:30 AM

Are you trying to focus on value? If you don't understand leverage, then you're probably working too hard, or, as Archimedes put it, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world." In this session, Ken Wendle will dissect the concept of leverage, an often misunderstood and rarely applied element of value. Attendees will learn about:

• What leverage is and why it's important

• How leverage can augment and multiply your value

• How leverage supports alignment with your Value Vision

Remember: service optimization is value optimization. Increase your value by joining this enlightening session.

Ken Wendle

Author, Consultant, Instructor

Edify ITSM, Inc.

<div><span>Ken Wendle, known for his pragmatic and insightful advice, whether as instructor, consultant, or speaker, is a cofounder and past president of the itSMF USA and past member of the HDI Strategic Advisory Board. Ken is recognized for his pivotal role in creating awareness, adoption, and global expansion of ITIL and ITSM best practices. He is the author of numerous white papers and articles, and his entertaining presentations have been enjoyed nationally and internationally. Ken is also the only person (thus far) to have received two prestigious industry awards: the itSMF USA Lifetime Achievement Award (2007) as well as the HDI Ron Muns Lifetime Achievement Award (2016). </span></div>