Service Management World

Breakfast Briefing 1: Knowledge-Centered Success!: An Interactive KCS Implementation Guide

Wednesday, November 13 at 7:30 AM

There are countless classes and demonstrations on the KCS methodology, but few resources that will help you figure out just where to start with your KCS Implementation. Keelyn VanderWeide has helped multiple organizations with their KCS programs; in this Breakfast Briefing, she'll walk you through how to build a roadmap for your implementation. You'll discover best practices and learn which pitfalls and practices to avoid. Come to have your questions answered, or come to listen to a giant KCS nerd excitedly tell you about her adventures. Either way, you'll have fun!

Keelyn VanderWeide

Knowledge Management Leader

Varian Medical Systems

Keelyn VanderWeide, Knowledge Management Leader at Varian Medical Systems, has had the pleasure of working in service management for over 10 years. She holds multiple KCS Certifications, and, as a self-proclaimed Knowledge Management Nerd, Keelyn loves nothing more than to spread the word of KCS and to help others achieve their KCS goals.<br /><br />