Benefits of Attending

What Will You Gain at Service Management World?

Attend Service Management World and learn how to transform your team from “just another operating cost” to an indispensable business partner that plays a vital role in the overall success of the organization.

  • Access to people, ideas, and solutions to help you enable digital transformation through enterprise service management

  • Tactics and personal testimonies from trailblazing thought-leaders who have successfully expanded service management principles to their entire business

  • Evolving and emerging frameworks tailored to match your organization’s needs

  • Progressive strategies and case studies on customer experience management, DevOps, Agile, ITIL, and more

  • Expand your peer network and make valuable new industry contacts

  • Break the routine for a few energizing days away from the office!

Who Should Attend Service Management World?

A who’s who of the most effective practitioners, sharpest minds, and most innovative solution providers are signing on for this year's event, along with a critical mass of dedicated, passionate professionals—just like you—looking to remain at the forefront of our ever-evolving industry.

You’ll be in front of the movers and shakers – the professionals who will lead their service and support organizations into the future.

  • Senior-level VPs and directors who are accountable for strategic planning and alignment.

  • Managers who are responsible for operational and tactical planning.

  • CIOs who seek the financial benefits of enhanced support operations.

  • CTOs who require the integration of the support center’s strategy with those of other IT departments.

What's Included With Your Conference Pass?

All the necessities, several game-changers, and even a few fun perks. Here’s what’s included with your conference package:

  • Keynotes: Our keynote presentations, which open and close the main conference and kick off each morning, are hand-picked to be not only dynamic and motivating, but directly relevant to our audience.

  • In-depth sessions: More than 40 outcome-oriented sessions, including case studies from experienced practitioners and interactive sessions from industry luminaries. We’ve also incorporated new formats such as facilitated discussion groups and 2-hour workshops – all designed to provide practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.

  • Networking activities: You'll find industry trailblazers around every corner, and with networking receptions, discussion groups and pre-and post-show engagement opportunities, we’re working hard to make sure you get the most out of these valuable connections.

  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.

  • Expo Hall: It's where you'll meet the industry's top solution providers and find the newest technologies, ideas, systems, and methodologies.

  • Food & drink: Enjoy two breakfasts and lunches, hors d'oeuvres and libations at receptions, and snacks during the day.

Questions? Contact a Service Management World representative: 800.248.5667