PRE-7: CUSTOMER EXPERIENCE ACCELERATOR BOOT CAMP

This interactive two-day workshop focuses on how to drive and maximize customer experience by building an optimized Customer Experience (CX) Maturity Model and program. This boot camp will you help you design and optimize your Customer Experience (CX) Maturity Model and program by focusing on key topics such as: CX vs. Customer Service, metrics, journey mapping, voice of the employee, and key CX methodologies. Leave with a blueprint for a customer experience program that drives value and customer satisfaction.

• An introduction to customer experience
• Stages of the customer experience model
• Identifying and utilizing the voice of the customer
• Customer journey mapping
• Building a customer experience dashboard
• Principles and tactics of experience engineering
• Employee experience, and how it factors into CX
• Leadership and cultural components of customer experience

Who Should Attend

• Customer Experience Professionals including: Directors, Managers
• Anyone who needs to create, improve, or optimize their customer experience program