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Dates

Price

Certification Exam Included

Saturday

11/9-11/11

$1,999

Yes

This PeopleCert®-accredited course outlines the ITIL best practices framework and prepares the participant for the ITIL Foundation v4 certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.

Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.

What You Will Learn

  • Service Strategy — Clarification and prioritization of service provider investments
  • Service Design — Transform business requirements into strategic solutions
  • Service Transition — Manage change, risk, and quality assurance
  • Service Operation — Establish day-to-day business operations and manage customer expectations
  • Continual Service Improvement — Align quality IT services with changing business needs

Who Should Attend

  • IT professionals who want an understanding of the service lifecycle and processes and are interested in IT service management
  • IT staff who are actively involved in providing and supporting IT services or who have an interest in IT service management best practices
  • Individuals preparing for the ITIL Foundation certification exam

Three-Day Course Includes

Instruction, online certification exam, breakfast, lunch, and breaks.

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