Digital Event Resources

Event Resources & How-To's for Service Management World

Please note, these resources are for reference only. Your Service Management World experience is custom-built and may differ slightly from the tutorials below. If you continue to have issues accessing your account or have any other questions, please contact the HDI Customer Service Team.

How to Log In for the First Time

Once you have registered and the Service Management World event platform goes live, your profile will be automatically created. You’ll receive an email with a button directing you to a login page where you will create your new password specifically for accessing the Service Management World event. 

If you don’t see this email in your mailbox, please check your spam and whitelist [email protected].  

Please note - registration is required for access. 


SMW22 Swapcard How to Access Event

Already Registered, And Need Help?

Access your Service Management World profile on by entering the email you used to register for Service Management World and the password you created for the event platform. Then, click on the green arrow to connect.

If you’ve forgotten your password after entering your email, click on “Send me a magic link” to receive an email to reset your password.