Founding Partners

Cherwell Software
Booth #407

Website: https://www.cherwell.com/

LogMeIn
Booth #307

Website: https://www.logmeininc.com/

LogMeIn simplifies how people connect with each other and the world around them, unlocking the potential of the modern workforce. Their support solutions give companies new ways to reach today's connected end user. Powering over 250 million support sessions every year, LogMeIn delivers industry leading support solutions which provide powerful support to users anywhere, on any device.

SolarWinds
Booth #300

Website: https://www.solarwinds.com/

Conference Host

HDI
Booth #207

Website: https://www.ThinkHDI.com

Diamond Sponsors

Cherwell Software
Booth #407

Website: https://www.cherwell.com/

LogMeIn
Booth #307

Website: https://www.logmeininc.com/

LogMeIn simplifies how people connect with each other and the world around them, unlocking the potential of the modern workforce. Their support solutions give companies new ways to reach today's connected end user. Powering over 250 million support sessions every year, LogMeIn delivers industry leading support solutions which provide powerful support to users anywhere, on any device.

Platinum Sponsors

BMC Software
Booth #213

Website: http://www.bmc.com/

Ivanti
Booth #201

Website: https://www.ivanti.com/

Ivanti: The Power of Unified IT.
Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow us at @GoIvanti.

ManageEngine
Booth #301

Website: https://www.manageengine.com/

ManageEngine delivers real-time management tools for every aspect of IT. Worldwide, established and emerging enterprises—including more than 60% of the Fortune 500—rely on ManageEngine to ensure optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops, and more. 
ManageEngine is a division of Zoho Corporation. 

ServiceNow
Booth #401

Website: https://www.servicenow.com/

ServiceNow (NYSE: NOW) makes work, work better for people. Our cloud based platform and solutions deliver digital experiences that help people do their best work. For more information, visit: www.servicenow.com.

SolarWinds
Booth #300

Website: https://www.solarwinds.com/

TOPdesk
Booth #206

Website: http://www.topdesk.com/us/

Gold Sponsors

Axios Systems, Inc.
Booth #107

Website: https://www.axiossystems.com/

Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its large global client base.

Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve business challenges across the organization.

assyst is accredited for all 16 PinkVERIFY™ ITIL® processes and Axios was the first vendor to achieve this within a single solution.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.

ConnectWise
Booth #601

Website: https://www.connectwise.com/

EasyVista
Booth #507

Website: https://www.easyvista.com/

EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. The EasyVista IT service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,200+ enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global software company.

Freshworks, Inc.
Booth #400

Website: https://www.freshworks.com/

Micro Focus
Booth #700

Website: https://www.microfocus.com/

Micro Focus helps you run your business and transform it. Our software provides the critical tools you need to build, operate, secure, and analyze your enterprise in a constantly changing world. Right now, that means powering your digital transformation with solutions spanning four key areas:

•Enterprise DevOps—Build and deliver better software faster.
•Hybrid IT Management—Operate with agility.
•Security, Risk, and Governance—Secure what matters most.
•Predictive Analytics—Analyze in time to act.

By design, these solutions bridge the gap between existing and emerging technologies—which means you can innovate faster, with less risk, in the race to digital transformation.

PEOPLECERT
Booth #214

Website: http://www.peoplecert.org/

PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams. PeopleCert delivers exams across 200 countries, in 25 languages, through its state-of-the-art assessment technology, enabling professionals to reach their full potential and realise their life ambitions through learning.

AXELOS Global Best Practice is responsible for developing, enhancing and promoting best practice methodologies including ITIL® and PRINCE2®, adopted in more than 150 countries and designed to make both individuals and organizations work more effectively.

Perspectium
Booth #500

Website: https://www.perspectium.com/

Service management is supposed to be an enterprise-wide best practice but is often limited by being stuck within individual departments and applications. Perspectium solves the problem of data and process silos by integrating context-aware information in real-time through a complete, end-to-end service. As a result, Perspectium enables seamless service delivery within enterprises and service providers. Perspectium provides always-current, secure integration solutions as managed cloud services allowing developers to focus on other digital transformation priorities. Perspectium provides ridiculously high levels of scalability and availability, solving intricate integration challenges for some of the world’s largest organizations.

Silver Sponsors

Advanced Software Products Group, Inc.
Booth #606

Website: http://aspg.com/

ReACT is an enterprise password reset and synchronization tool designed to support your entire network for distributed, IBM Z mainframe systems, site specific and home grown applications. Installation, implementation and custom scripting services are provided at no additional cost. Security features include multi-factor authentication, automatic/forced enrollment, audit trail reporting, account unlock, live dashboard monitoring, analytics and more. ReACT’s newest feature, a Point & Click Visual Text Editor, provides simplified re-branding of the self-service and help desk portals. OAR, the Offline Access Recovery component allows users to access their device without network, VPN or Internet connectivity. ReACT. So your help desk doesn’t have to.

Atlassian Test
Booth #200

Website: https://www.atlassian.com/

Atlassian Test unleashes the potential of every team. Our collaboration software helps teams organize, discuss and complete shared work. Teams at more than 144,000 customers, across large and small organizations - including General Motors, Walmart Labs, Bank of America Merrill Lynch, Lyft, Verizon, Spotify and NASA - use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. Learn more about products including Jira Software, Confluence, Trello, Bitbucket, Opsgenie, Jira Service Desk, and Jira Align at https://atlassian.com.

Attivio
Booth #708

Website: https://www.attivio.com/

Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their information. Our AI-powered solutions drive innovation, improve operational efficiencies, and transform business outcomes at scale, and feature industry-leading capabilities including natural language processing, machine learning, analytics, and knowledge graphing.

Auslyn Group
Booth #212

Website: https://www.auslyngroup.com/

Since our inception in 2006, Auslyn Group has assisted 100's of companies from around the world with their ITSM initiatives. Whether it be in the form of certified ITSM course training in ITIL, COBIT, DevOps, Agile, LeanIT, and more, consulting, Root Cause Analysis, custom courses or experiential learning, Auslyn Group has enabled organizations to achieve their short and long term ITSM goals.
Drop by our booth #212 and see how we can assist you and your organizational goals when it comes to ITSM.

BOSS Solutions
Booth #312

Website: https://www.boss-solutions.com/

BOSS Solutions (booth 312) will showcase ITSM solutions named FrontRunners® in IT Help Desk Software three years in a row by Software Advice a Gartner Company, BOSSDesk (Cloud) and BOSS Support Central (On-Premise). Both feature a modern User Interface and customizable Service Catalog for improved service delivery and user satisfaction.

Chetu
Booth #113

Website: http://www.chetu.com/

Cognixia
Booth #702

Website: https://www.cognixia.us/

Dreamtsoft
Booth #600

Website: https://www.dreamtsoft.website/

Software without Boundaries

When software has no boundaries, your path to success becomes clear. Dreamtsoft helps remove the barriers to your success, so you can focus on what you are good at and what’s important to your business.

ITSM Unleashed
It’s not about bells and whistles;
it’s about being built for success in the real world.

Espressive
Booth #607

Website: https://www.espressive.com/

Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%. Espressive is backed by General Catalyst Partners and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.

Everbridge
Booth #503

Website: https://www.everbridge.com/

Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep businesses running faster and keep people safe. Every day, over 3,800 global clients rely on the company’s Critical Event Management platform to quickly and reliably assess the severity of critical events, locate response teams, and automate the communications, collaboration and orchestration for faster incident resolution. The Everbridge IT Alerting solution helps IT professionals respond faster and more consistently to service disruptions, interruptions, cyber-attacks and DevOps related issues.

HGC Technologies
Booth #106

Website: https://www.wearehgc.com/

As a ServiceNow® Premium Partner; we design and build innovative solutions to ensure our clients obtain the value they seek from their ServiceNow® investments

We are focused entirely on providing advisory, operations, and development services exclusively on the ServiceNow® SaaS Platform, allowing our clients to augment, improve, and evolve their Operational Business Service Management unlocking the true potential of ServiceNow®.

Our services are tailored to our client’s unique requirements; we are able to do so through lessons learned and keeping abreast within ServiceNow best practices, by being extremely active in the Service Management, Operations Management, and Business Management communities.

Our technical expertise and capabilities cover the following aspect of all services delivered: project lifecycle, strategic planning, enterprise architecture, process integrations, application development, program governance, and ServiceNow® support & evolution – all supported by our recognized IT management and governance practices.

Intelligent Dispensing Solutions
Booth #613

Website: https://www.intelligentdispensingsolutions.com/

Intelligent Dispensing Solutions (IDS) is a leading vending solutions provider for retail dispensing and supply asset management. IDS’ supply dispensers and lockers provide customers with instant, self-service access to supplies. IDS is committed to working with our clients to create money saving solutions that allow them to spend time and money on responsibilities other than inventory control. Call us today at 1-877-771-4446 to learn how we can help you.

Invarosoft
Booth #712

Website: https://www.invarosoft.com/

Kinetic Data
Booth #602

Website: https://www.kineticdata.com/

Kinetic Data announces its new Tech Bar solution. Elevate your service desk experiences by providing convenient and effective in-person support. Kinetic Data started helping companies streamline internal systems in 1997 by building beautiful front ends for complex back ends. Kinetic Data’s approach has been to maximize and modernize existing corporate tools and processes to simplify everyday tasks with their Kinetic Platform.

Magic Orange Corporation
Booth #615

Website: https://www.magicorange.com/

Numerify
Booth #109

Website: http://numerify.com/

AI-Powered IT Business Analytics

Numerify empowers enterprise IT teams to become more efficient and agile while reducing risk and disruptions

PowWow Mobile
Booth #103

Website: https://www.powwowmobile.com/

RealVNC
Booth #314

Website: https://www.realvnc.com/

In 2002, AT&T closed their Cambridge, UK research laboratory, formerly the Olivetti Research Laboratory, ending a productive, decade-long collaboration with the world-famous Computing Laboratory at the University of Cambridge.

Our founders, the original inventors of VNC®, immediately formed RealVNC® to build upon the enormous popular appeal of screen sharing technology with the open source community, and to leverage the growing commercial appetite for enterprise-class remote access software.

Today, RealVNC® is a multi-award winning company with customers in 160 countries, but we're still proud to be local to Cambridge and part of its unique story.

Our product, VNC® Connect, provides simple and highly secure remote access to your computers from anywhere in the world, without breaking the bank.

Resolve
Booth #501

Website: https://www.resolve.io

Resolve is the #1 IT automation platform, powering more than a million automations every day… from simple, repetitive tasks to insanely complex processes that go well beyond what you imagine is automatable. With more than a decade of automation expertise, we’ve purpose-built our platform to enable today’s ITOps, NetOps, and SecOps teams to meet the growing demands on IT, achieve unprecedented efficiency and cost savings, and drastically improve service levels through the power of automation. See why the Fortune 1000, global MSPs, and the largest telcos on the planet trust their automation to Resolve.

Robert Half/Protiviti
Booth #706

Website: https://www.roberthalf.com/work-with-us/our-services/technology/

Robert Half Technology is a leader in IT staffing solutions. We offer personalized service and use the latest recruiting technology to place skilled certified service desk and technical support and management professionals in project, contract-to-hire and full-time positions. We also offer both an on and off-site service desk solution, providing you with access to a U.S.-based IT service center dedicated to your company's needs 24/7. Robert Half Technology has proudly supported HDI and its members since 2002. We have developed new chapters, held leadership positions, hosted chapter meetings and given presentations in markets across North America. With 120 locations worldwide, Robert Half Technology maintains a high level of involvement with HDI.

ScreenMeet
Booth #101

Website: https://www.screenmeet.com/

ScreenMeet is cloud-native remote support software for the contact center and IT Help Desk. We are tightly integrated into your existing CRM/CSM/ITSM platform and work as a seamless extension of those workflows. All data from our sessions is written back to the platform for auditing and analytics. We are the cloud replacement for your legacy desktop software like Bomgar, Logmein and Teamviewer.

TeamViewer
Booth #513

Website: https://www.teamviewer.us/

Launched in 2005, TeamViewer™ focuses on cloud-based technologies to enable online support and collaboration in real time across the globe. Remote support, remote access, and online collaboration are not mere buzzwords. They represent helping people, better-integrating technology into our daily lives, and creating new ideas.

The Art of Service
Booth #612

Website: https://theartofservice.com

The Art of Service is a Management Consultancy Company started in 2000, servicing clients across the globe with our research, advisory and consulting products and services.

Our Self Assessment Toolkits help you identify your blind spots and enable your team by giving them a roadmap to ensure you stay ahead of the game.

The Self Assessment Guides are meant to support and increase the success of improvement initiatives from a process and project management perspective.

We help our clients, leaders of every major function across the enterprise, master the following topics in every industry and market sector:
* Risk,
* Quality & Governance
* Projects
* People
* New Technology
* Business Processes

Our clients are senior consultants, VPs and C-Level executives with a strong vision for the future, a clear focus on professional development and ongoing improvement of the business processes in their workplace.