Conference Host

Diamond Sponsors

Cherwell Software


Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit:



LogMeIn simplifies how people connect with each other and the world around them, unlocking the potential of the modern workforce. Our support solutions give companies new ways to reach and enable today's connected end user and manage their IT infrastructure. From AI-first digital engagement solutions enabling over 1 billion interactions to remote support tools powering over 250 million sessions every year, LogMeIn delivers industry leading software solutions which empowers IT professionals to support endpoints and employees.

Platinum Sponsors

BMC Software


BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. For more information visit



Ivanti: The Power of Unified IT.
Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit and follow us at @GoIvanti.





: ServiceNow was founded on a very simple idea: that work should be easier. Our cloud-based Now Platform® makes it possible to deliver new products and services more quickly, better align IT investments and operations with business priorities, and offer modern AI-powered experiences that employees increasingly expect. For more information, visit:



SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals—IT operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges they face maintaining high-performing and highly available IT infrastructures. The insights we gain from engaging with them, in places like our THWACK online community, allow us to build products that solve well-understood IT management challenges in ways that technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in network management software and MSP solutions. Learn more today at



Gold Sponsors

Axios Systems, Inc.


Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its large global client base.

Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve business challenges across the organization.

assyst is accredited for all 16 PinkVERIFY™ ITIL® processes and Axios was the first vendor to achieve this within a single solution.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.



ConnectWise solutions bring all your IT management functions together into one simple-to-use interface to help you do more, faster, with fewer resources. Our award-winning software lets you quickly and easily set up policies to automate your entire patch process, manage machines in multiple locations remotely, automate common IT maintenance tasks, manage out-of-network devices, and more, all from a single console that enables your technicians to be less reactive and more proactive. Our platform approach and comprehensive interface allow technicians to save a ton of time and have unparalleled visibility into your IT infrastructure. For more information, visit



Freshworks Inc.


Freshworks is a leading cloud-based customer engagement company offering a suite of products that is transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba, and Cisco. Founded in October 2010, Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has 10 global offices including the US, India, UK, Australia, and Germany.

Micro Focus


Micro Focus helps you run your business and transform it. Our software provides the critical tools you need to build, operate, secure, and analyze your enterprise in a constantly changing world. Right now, that means powering your digital transformation with solutions spanning four key areas:

•Enterprise DevOps—Build and deliver better software faster.
•Hybrid IT Management—Operate with agility.
•Security, Risk, and Governance—Secure what matters most.
•Predictive Analytics—Analyze in time to act.

By design, these solutions bridge the gap between existing and emerging technologies—which means you can innovate faster, with less risk, in the race to digital transformation.



PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams. PeopleCert delivers exams across 200 countries, in 25 languages, through its state-of-the-art assessment technology, enabling professionals to reach their full potential and realise their life ambitions through learning.

AXELOS Global Best Practice is responsible for developing, enhancing and promoting best practice methodologies including ITIL® and PRINCE2®, adopted in more than 150 countries and designed to make both individuals and organizations work more effectively.



Service management is supposed to be an enterprise-wide best practice but is often limited by being stuck within individual departments and applications. Perspectium solves the problem of data and process silos by integrating context-aware information in real-time through a complete, end-to-end service. As a result, Perspectium enables seamless service delivery within enterprises and service providers. Perspectium provides always-current, secure integration solutions as managed cloud services allowing developers to focus on other digital transformation priorities. Perspectium provides ridiculously high levels of scalability and availability, solving intricate integration challenges for some of the world’s largest organizations.

Silver Sponsors

Advanced Software Products Group, Inc.


ReACT is an enterprise password reset and synchronization tool designed to support your entire network for distributed, IBM Z mainframe systems, site specific and home grown applications. Quick installation, implementation and custom scripting services are provided at no additional cost. Security features include 25+ authentication methods, OTP, TOTP, automatic/forced enrollment, audit trail reporting, account unlock, live dashboard monitoring, analytics and more. ReACT’s Point & Click Visual Text Editor, provides simplified re-branding of the self-service and help desk portals. OAR, the Offline Access Recovery component allows users to access their device without network, VPN or Internet connectivity. ReACT is fully customizable, configurable and easily cost justified.



Atlassian unleashes the potential of every team. Our collaboration software helps teams organize, discuss and complete shared work. Teams at more than 144,000 customers, across large and small organizations - including General Motors, Walmart Labs, Bank of America Merrill Lynch, Lyft, Verizon, Spotify and NASA - use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. Learn more about products including Jira Software, Confluence, Trello, Bitbucket, Opsgenie, Jira Service Desk, and Jira Align at

Auslyn Group


Since our inception in 2006, Auslyn Group has assisted 100's of companies from around the world with their ITSM initiatives. Whether it be in the form of certified ITSM course training in ITIL, COBIT, DevOps, Agile, LeanIT, and more, consulting, Root Cause Analysis, custom courses or experiential learning, Auslyn Group has enabled organizations to achieve their short and long term ITSM goals.
Drop by our booth #212 and see how we can assist you and your organizational goals when it comes to ITSM.

BOSS Solutions


BOSS Solutions (booth 312) will showcase ITSM solutions named FrontRunners® in IT Help Desk Software three years in a row by Software Advice a Gartner Company, BOSSDesk (Cloud) and BOSS Support Central (On-Premise). Both feature a modern User Interface and customizable Service Catalog for improved service delivery and user satisfaction.







Software without Boundaries

When software has no boundaries, your path to success becomes clear. Dreamtsoft helps remove the barriers to your success, so you can focus on what you are good at and what’s important to your business.

ITSM Unleashed
It’s not about bells and whistles;
it’s about being built for success in the real world.



Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%. Espressive is backed by General Catalyst Partners and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit for more information.



Everbridge is a global Saas software company that provides enterprise critical event management solutions that automate and accelerate organizations' operational response in case of infrastructure failures, network outages, application downtime, cyber-attacks or any other service disruption.

HGC Technologies


As a ServiceNow® Premium Partner; we design and build innovative solutions to ensure our clients obtain the value they seek from their ServiceNow® investments

We are focused entirely on providing advisory, operations, and development services exclusively on the ServiceNow® SaaS Platform, allowing our clients to augment, improve, and evolve their Operational Business Service Management unlocking the true potential of ServiceNow®.

Our services are tailored to our client’s unique requirements; we are able to do so through lessons learned and keeping abreast within ServiceNow best practices, by being extremely active in the Service Management, Operations Management, and Business Management communities.

Our technical expertise and capabilities cover the following aspect of all services delivered: project lifecycle, strategic planning, enterprise architecture, process integrations, application development, program governance, and ServiceNow® support & evolution – all supported by our recognized IT management and governance practices.

Intelligent Dispensing Solutions


Intelligent Dispensing Solutions (IDS) is a leading vending solutions provider for retail dispensing and supply asset management. IDS’ supply dispensers and lockers provide customers with instant, self-service access to supplies. IDS is committed to working with our clients to create money saving solutions that allow them to spend time and money on responsibilities other than inventory control. Call us today at 1-877-771-4446 to learn how we can help you.



Kinetic Data


Kinetic Data announces its new Tech Bar solution. Elevate your service desk experiences by providing convenient and effective in-person support. Kinetic Data started helping companies streamline internal systems in 1997 by building beautiful front ends for complex back ends. Kinetic Data’s approach has been to maximize and modernize existing corporate tools and processes to simplify everyday tasks with their Kinetic Platform.

Magic Orange Corporation




AI-Powered IT Business Analytics

Numerify empowers enterprise IT teams to become more efficient and agile while reducing risk and disruptions

PowWow Mobile




In 2002, AT&T closed their Cambridge, UK research laboratory, formerly the Olivetti Research Laboratory, ending a productive, decade-long collaboration with the world-famous Computing Laboratory at the University of Cambridge.

Our founders, the original inventors of VNC®, immediately formed RealVNC® to build upon the enormous popular appeal of screen sharing technology with the open source community, and to leverage the growing commercial appetite for enterprise-class remote access software.

Today, RealVNC® is a multi-award winning company with customers in 160 countries, but we're still proud to be local to Cambridge and part of its unique story.

Our product, VNC® Connect, provides simple and highly secure remote access to your computers from anywhere in the world, without breaking the bank.



Resolve is the #1 IT automation platform, powering more than a million automations every day… from simple, repetitive tasks to insanely complex processes that go well beyond what you imagine is automatable. With more than a decade of automation expertise, we’ve purpose-built our platform to enable today’s ITOps, NetOps, and SecOps teams to meet the growing demands on IT, achieve unprecedented efficiency and cost savings, and drastically improve service levels through the power of automation. See why the Fortune 1000, global MSPs, and the largest telcos on the planet trust their automation to Resolve.

Robert Half/Protiviti


Robert Half Technology is a leader in IT staffing solutions. We offer personalized service and use the latest recruiting technology to place skilled certified service desk and technical support and management professionals in project, contract-to-hire and full-time positions. We also offer both an on and off-site service desk solution, providing you with access to a U.S.-based IT service center dedicated to your company's needs 24/7. Robert Half Technology has proudly supported HDI and its members since 2002. We have developed new chapters, held leadership positions, hosted chapter meetings and given presentations in markets across North America. With 120 locations worldwide, Robert Half Technology maintains a high level of involvement with HDI.



ScreenMeet is cloud-native remote support software for the contact center and IT Help Desk. We are tightly integrated into your existing CRM/CSM/ITSM platform and work as a seamless extension of those workflows. All data from our sessions is written back to the platform for auditing and analytics. We are the cloud replacement for your legacy desktop software like Bomgar, Logmein and Teamviewer.



As the leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind.

By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential.

TeamViewer has been activated on more than 2 billion devices; more than 45 million devices are online at any time. Founded in 2005 in Goppingen, Germany, the company employs about 800 people in offices across Europe, the United States and Asia Pacific. For more information, go to and follow us on social media.

The Art of Service


The Art of Service is a Management Consultancy Company started in 2000, servicing clients across the globe with our research, advisory and consulting products and services.

Our Self Assessment Toolkits help you identify your blind spots and enable your team by giving them a roadmap to ensure you stay ahead of the game.

The Self Assessment Guides are meant to support and increase the success of improvement initiatives from a process and project management perspective.

We help our clients, leaders of every major function across the enterprise, master the following topics in every industry and market sector:
* Risk,
* Quality & Governance
* Projects
* People
* New Technology
* Business Processes

Our clients are senior consultants, VPs and C-Level executives with a strong vision for the future, a clear focus on professional development and ongoing improvement of the business processes in their workplace.