PR Strategy & Counsel

The PR team is available to assist exhibitors and sponsors with any questions or issues you may have regarding your PR strategy before or during the event. Contact [email protected]for information.

Press Releases

The PR team regularly distributes press releases around the event including a release focused exclusively on participating exhibitors. We encourage you to complete and distribute your own press releases as well as announce your participation. Please read all press release guidelines below.

Inclusion in the Official Press Release

If your company is planning to make an announcement leading up to or at Service Management World, we can help you increase exposure through a press release detailing exhibitor news, to be distributed one week prior to the event on Tuesday, October 9. You can submit your announcement via the form found here.

Announcements will be accepted through Friday, September 28.

Please note that submissions cannot exceed 50 words and no marketing copy will be considered. If you would like to participate in this opportunity but not release specific details of your announcement, we can accommodate you.

Press Release Guidelines

HDI owns its brands and content and must approve any third-party use of its brands and content. If you plan to write a press release about your exhibitor announcement, sponsorship, or other activities around the event, please follow these guidelines:

  • Event boilerplate should be included in the press release (see boilerplate below).

  • The date and location of the event should be included in the first paragraph: Service Management World is happening October 15-17, 2018 in Orlando FL.

HDI Boilerplate

About HDI

For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. Learn more at HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit

Access to Media List

The official media list will be available in the exhibitor portal two weeks prior to the event on Friday, September 28. For any questions please reach out to [email protected].

Your PR Team

The PR team can be reached at [email protected].