Tracks

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.

Sessions in this track feature case studies, research and real-world insights from leading service management solution providers. Learn how the latest trends and technologies can enable your success today, and in the future.

Sessions in this track will focus on the essential information you need to combine and deploy service management frameworks and methodologies strategically to maximize flexibility and minimize risk. Topics include IT4IT, VeriSM, SIAM, value stream mapping, process-driven service improvement, and more.

Sessions in this track will focus on the strategic decision-making process in a platform economy, including disrupting the customer experience, leveraging lean management principles, decluttering your service delivery process, creating an intuitive support experience, developing experience level agreements (XLAs), optimizing your services using predictive analytics, and more.