Optimizing Culture and Leadership

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.

Sessions

Session 104: The Long Road to Operational Excellence: OneMain's Transformational Journey
Session 106: This Isn't What We Meant! Setting and Managing Expectations
Session 204: Making an Award-Winning Portal the WPI Way
Session 205: Getting It Done Right: Solving Common Problems and Achieving Greater Efficiency
Session 304: The Service Management Journey at IKO Industries: Lessons from Year 2
Session 305: Creating an Awesome Corporate Culture in the Tech World
Session 404: Constant Change Requires Adaptive Leadership
Session 205: A New Service Management Partnership: Humanity and AI
Session 306: The Common Denominator Is The Differentiator: Lead Your Culture
Session 406: The Culture Imperative: Discover the Cost of Getting It Wrong and Learn How You Can Get It Right
Session 407: If it Weren't for These Freaking People: A Deep Dive into the Pool of Relationships
Session 506: The Missing Drip: Identifying Skill Gaps with Paint
Session 607: ITSM: A Cultural Conversion to Process