Service Management World sessions are organized into tracks (categories) to ensure the proper distribution of session topics. Each track is managed by a track chair who selects sessions for that track. All Service Management World tracks are listed below.

Connecting the Dots

Sessions in this track will focus on the essential information you need to combine and deploy service management frameworks and methodologies strategically to maximize flexibility and minimize risk. Topics include IT4IT, VeriSM, SIAM, value stream mapping, process-driven service improvement, and more.


Putting IT to Work

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.


Driving Strategic Decision-Making

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.


Innovating and Disrupting at First American

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.


Expanding Service Management Beyond IT

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.


Pre-Conference Training


Implementing and Optimizing Services

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.


One Day Pre-Conference Training


Optimizing Culture and Leadership

Sessions in this track will focus on the challenges and successful use cases of applying service management principles and frameworks across the enterprise. Topics include delivering greater customer value, shifting left, overcoming practical and political challenges to enterprise service management, and more.