Speaker Center

Welcome to the Speaker Center, where you’ll find the essential information you need to prepare for your presentation at Service Management World!

For any questions regarding the agenda, logistics, A/V, or general event operations, please contact Cindee Stott.


The conference will take place November 11-15 at:
Loews Sapphire Falls
6601 Adventure Way 
Orlando, Florida 32819 
(407) 503-5000


Important Dates

  • Presentations and Handouts Due (Sessions and Workshops): October 20 
  • Pre-Conference Training: November 11-13
  • Main Conference: November 13-15



You will be preregistered for the event by Service Management World event management. Please be on the lookout for an email coming from [email protected]. Speakers will receive a complimentary Premium conference pass, which will permit access to one-day workshops, keynotes, conference sessions, the Expo Hall, meals and receptions, and special events. 

Note: Pre-conference training is not included with the Premium conference pass. To attend pre-conference training, contact [email protected] to upgrade your pass; the value of the Premium pass will be applied toward the Training + Standard Conference pass bundle.


Hotel and Travel

This event will take place in-person at the Loews Sapphire Falls at Universal Studios Orlando. Travel information can be found here. Please reference your signed speaker agreement for more details.



The conference agenda can be found here. If your biography and headshot are missing on the agenda, please reach out to Cindee Stott


Marketing and Promotion

You should have received custom marketing collateral to promote yourself as a featured speaker at Service Management World. These custom banners highlight your specific session(s). If you haven't received your materials, or if you have questions, please contact Sarah Wilkerson.

You're also encouraged to submit blogs, vlogs, articles, or infographics for publication on ThinkHDI.com and the conference site in advance of the event, to promote the event, your participation, and your expertise. If you're interested in contributing editorial content, please contact Megan Selva.


A/V and Room Guidelines

  • All sessions set classroom-style (min. 80-person capacity)
  • All workshops set in 6' rounds (min. 100-person capacity)
  • All session rooms to include:
    • Screen and projector
    • Audio system with one (1) podium microphone and two (2) lavalier microphones
    • PC connectors/dongles (Note: Mac users, bring device-specific connectors/dongles)
    • Wi-Fi Internet on the Service Management World network
  • Session information displayed on an LED sign outside the room


Important Notes

  • Speaker may arrive to the room ten minutes prior to the session start time and will have five minutes post-session to clear the room, including any collateral left behind.
  • Due to the limited amount of time between sessions, changes to the standard set will not be permitted.
  • No staff or signage (other than LED signage provided by HDI) are allowed outside the room.
  • Sponsors may not attach signage or collateral to the walls or doors of the room.


Presentation and Handout Guidelines

HDI requests that all presentations are submitted in PowerPoint, using the template provided. All materials must be submitted prior to the show and no later than the deadline specified above (October 20). If materials aren't received by the deadline date, your participation will be subject to cancellation. If you are unable to meet the deadline, please contact Cindee Stott.

Requirements and suggested guidelines for a successful presentation:

  • Use HDI-provided template and embedded color palette
  • Avoid paragraphs
  • Limit each slide to 8 bullet points or fewer
  • Limit graphics to 1-3 per slide
  • Avoid font sizes smaller than 18pt
  • Keep backgrounds simple
  • Avoid all caps
  • Avoid company logos
  • Remember to spell check

HDI is committed to delivering a sustainable event; to that end, we do not print handouts for breakout sessions. All breakout session handouts will be uploaded to the conference app for attendees to access at their discretion.


Commitment and Speaker Agreement

As a speaker at Service Management World, you have committed to present your confirmed session or workshop and complete the preparation that it entails. In return, HDI agrees to promote you and your presentation to its attendees through a comprehensive promotional campaign. Both you and HDI have made a promise to our attendees to deliver the session as confirmed and published, including the topic and the speaker(s).

All speakers received a confirmation and speaker agreement in June. If you haven't signed and returned your agreement, or if you have any other questions, please contact Cindee Stott.


ADA (Americans with Disabilities) Assistance

If you require special assistance, auxiliary aids, interpreters, or other reasonable accommodations while at Service Management World, please send your requests to Cindee Stott and we will do our absolute best to accommodate them.