7:00 AM - 9:00 AM

Registration and Information

7:00 AM - 9:00 AM

Pre-Conference Workshop Breakfast

9:00 AM - 5:00 PM

3-Day Pre-Conference Workshops

Pre-1: HDI Support Center Director

Pre-2: HDI Support Center Manager

Pre-3: KCS Principles

Pre-4: HDI Desktop Support Manager

7:00 AM - 9:00 AM

Registration and Information

7:00 AM - 9:00 AM

Pre-Conference Workshop Breakfast

9:00 AM - 5:00 PM

3-Day Pre-Conference Workshops(Continued)

Pre-1: HDI Support Center Director

Pre-2: HDI Support Center Manager

Pre-3: KCS Principles

Pre-4: HDI Desktop Support Manager

9:00 AM - 5:00 PM

2-Day Pre-Conference Workshops

Pre-5: HDI Support Center Team Lead

Pre-6: HDI Problem Management Professional

Pre 7: Coaching Skills for Quality Support

7:00 AM - 6:00 PM

Registration and Information

7:00 AM - 9:00 AM

Pre-Conference Workshop Breakfast

9:00 AM - 5:00 PM

3-Day Pre-Conference Workshops(Continued)

Pre-1: HDI Support Center Director

Pre-2: HDI Support Center Manager

Pre-3: KCS Principles

Pre-4: HDI Desktop Support Manager

9:00 AM - 5:00 PM

2-Day Pre-Conference Workshops(Continued)

Pre-5: HDI Support Center Team Lead

Pre-6: HDI Problem Management Professional

Pre 7: Coaching Skills for Quality Support

9:00 AM - 3:30 PM

1-Day Pre-Conference Workshops

11:00 AM - 3:00 PM

HDI Local Chapter Officers' Meeting

4:00 AM - 5:00 PM

Conference Maximizer

5:00 AM - 7:30 PM

Expo Hall Open | Welcome Reception

7:00 AM - 6:00 PM

Registration and Information

7:30 AM - 8:15 AM

Breakfast Briefings

7:30 AM - 8:30 AM

Breakfast

7:30 AM - 8:30 AM

Executive Connections Breakfast

8:30 AM - 10:00 AM

Opening General Session | Keynote Speaker 1

10:15 AM - 11:15 AM

Session Block One

11:30 AM - 12:30 PM

Session Block Two

12:30 PM - 3:00 PM

Expo Hall Open

12:30 PM - 2:00 PM

Lunch

12:30 PM - 2:00 PM

Executive Connections Luncheon and Networking

12:45 PM - 2:20 PM

Solutions Spotlight Sessions in the Expo Hall

3:00 PM - 4:00 PM

Session Block Three

4:15 PM - 5:30 PM

General Session | Keynote Speaker 2

5:30 PM - 7:30 PM

Expo Hall Open | Networking Reception & Special Prize Giveaway

7:00 AM - 6:00 PM

Registration and Information

7:30 AM - 8:15 AM

Breakfast Briefings

7:30 AM - 8:30 AM

Breakfast

7:30 AM - 8:30 AM

Executive Connections Breakfast

8:30 AM - 9:45 AM

General Session | Keynote Speaker 3

10:15 AM - 11:15 AM

Session Block Four

11:30 AM - 12:30 PM

Session Block Five

12:15 PM - 4:00 PM

Expo Hall Open

12:30 PM - 2:00 PM

Lunch

12:30 PM - 2:00 PM

Executive Connections Luncheon and Networking

12:30 PM - 3:00 PM

Solutions Spotlight Sessions in the Expo Hall

3:30 PM - 3:50 PM

HDI 2018 Expo Prize Giveaway

4:00 PM - 5:00 PM

Session Block Six

7:00 PM - 10:00 PM

HDI 2018 Conference Party

7:30 AM - 1:00 PM

Registration and Information

7:30 AM - 9:00 AM

Breakfast

7:30 AM - 9:00 AM

Executive Connections Breakfast

9:00 AM - 10:00 AM

Session Block Seven

10:15 AM - 11:15 AM

Session Block Eight

11:30 AM - 12:45 PM

Closing General Session | Keynote Speaker 5