Brought to you by HDI—the leading events and services organization empowering the technical support and service management industry—Service Management World (SMW) sets the standard for performance improvement at both the organizational and professional levels.

Combining interactive, outcome-oriented education and meaningful networking, SMW explores the strategic and tactical elements of the optimal service management strategy—for your IT operation and across the enterprise.

And with three decades of experience as a pioneering resource for service and support professionals, HDI is in prime position to host an event dedicated to the continued development of the service management community. Our resume includes:

  • Two Service Management-focused events – the IT Infrastructure Management Conference & Expo and the Service Management Conference & Expo – the precursors to Service Management World

  • Leading industry researchon the emergence of enterprise service management, one of the twin pillars of this inaugural event, alongside digital transformation

  • A master class video series on ITIL, hosted by Malcolm Fry (“ITIL and the Service Desk”)

  • Internationally renowned service management training and certification

  • Countless resources on all aspects of service management, including CMDB, asset management, request management, service level management, and knowledge management

SMW is the latest step on our trailblazing service management journey. 

Join us this this year as we gather to collectively drive our industry forward!

“HDI has a very strong vision about where service management should be, and that vision is based on their history. They are one of the pioneers in the field of service management.”

-David Cannon, VP, Group Director, Forrester Research