Service Management World

Solution Spotlight: Differentiate Your Service Desk with MAX, the Smart Virtual Agent

Monday, November 11 at 6:00 PM

Sponsored by:

Hi I'm MAX, your personal Virtual Agent. In this session I'll introduce SMAX, the smart Service Management product from Micro Focus with machine learning baked in, available on SaaS or on premise. Unfortunately as a Virtual Agent, I can't do absolutely everything (although I do try!), so I'll be assisted by SMAX product manager, Dean Clayton

Dean Clayton

SMAX Product Manager

Micro Focus

Dean has been involved with Service Management for just over 20 years. Starting his career with AT&T, Dean worked at all levels of IT Support and Service delivery before joining HP in 2005 as a Service Management consultant helping design and implement solutions to fit customer’s needs for 10 years. After 3 years in presales, and joining Micro Focus, Dean moved into a Customer Success role to help customers and partners working with Micro Focus solutions. In 2018 Dean became a member of the Micro Focus SMAX product management team.