Session 405: Don't Sabotage Your ITSM Automation Project!

Tuesday, November 12 at 3:30 PM

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Implementing ITSM software is a journey fraught with peril and pitfalls. From executive sponsor and stakeholder expectations, to vendor selection and catalog, workflow, and report design, to training and go-live strategies, knowing what not to do at each stage of the project is the key to ensuring a successful implementation. In this session, participants will learn how to avoid the pitfalls that can sabotage any ITSM software implementation project. Learn what ITSM software can and can't do for the business, why executive stakeholders are so critical to the success of an implementation, and how to explain why ITSM software is neither an "IT tool" nor "help desk software."

Linda Lenox

Director, IT Support
CURO Financial Technolgoies

Linda Lenox is the director of IT support at CURO Financial Technologies Corp, where she's responsible for a multitiered support organization covering the corporate campus, three call centers, and more than 400 store locations throughout North America. Her 20 years of IT leadership experience includes roles at Cox Communications, Smithfield Foods, and The New York Times Company. She has been recognized with a number of industry awards, including two Best Practice Awards from Technology Managers Forum/PCWeek, and she was named as one of Computerworlds Premier 100 IT Leaders. Linda holds a number of industry certifications, including Project Management Professional and ITIL Expert, and she recently became an HDI Certified Trainer.