Session 104: Teaching an Old Yellow Jacket New Tricks: Adopting Change Management

Tuesday, November 12 at 10:00 AM

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"They always say time changes things, but you actually have to change them yourself." –Andy Warhol
The IT change management process is designed to help control the lifecycle of strategic, tactical, and operational changes to IT services through standardized procedures. The goal of change management is to control risk and minimize disruption to associated IT services and business operations. Georgia Institute of Technology introduced change management in 2018, and in this session, participants will learn about Georgia Tech's process and how it managed adoption, along with successes and lessons learned. Leave with a clearer understanding of change management, how it can work in a higher education setting, and how your organization, too, can survive adopting change management.

Vicki Rogers

ITSM Change Manager Sr.
Georgia Institute of Technology

Vicki Rogers has more than 20 years of experience in service management, change management, and leadership development, helping organizations create service desks, implement ITIL, and insource IT. Vicki is currently completing her doctorate in leadership and organizational development at the University of Georgia, where her research focuses on cultivating and developing women leaders in IT. She's passionate about helping organizations and systems develop and engage people, and she loves hearing and sharing stories because she believes there's always more to learn