Service Management World

Building a Successful IT Self Service System

Wednesday, November 13 at 10:00 AM

IT Self Service is becoming more and more important in today's customer-centric world. Organizations that build successful self-service portals and solutions, are those that take the time to plan-out their strategies and take full advantage of their tools' out-of-the-box capabilities, then pair them with their organizations' needs and expectations. Let's delve into what successful self-service systems should offer their users, and how to implement them with as little hassle as possible.

Jane Leahy

Senior Solution Engineer

Cherwell

Jane Leahy has over 20 years’ experience in IT service and support leadership, ITSM framework strategy and process execution, and technology implementation/administration. Her passion is connecting people with service management strategy, process, and technology that excel in business outcomes, as well as organizational change best practice. Jane is a Senior Solution Engineer at Cherwell Software and is certified in ITIL Foundations V3, HDI Support Center Manager, and KCS Principles. She is also president emeritus of HDI Nebraska.