Session 503: Objects in the Mirror May Be Closer Than They Appear: A Road Trip on the AI Highway


Wednesday, October 17 at 10:00 AM

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It would be difficult to overstate the impact of AI on our lives; whether we're talking machine learning, deep learning, natural language processing, automation, or bots, all are set to transform IT. These technologies have taken big leaps forward in recent years, and they're starting to make a significant contribution to all areas of IT, particularly in service management. In this session, Ian Aitchison will take a wide view, exploring the past, present, and future of what we broadly refer to as "artificial intelligence," and will consider the short and long term impact on our work lives, our personal lives and on human society as a whole. Learn about innovations with bots in self-service, machine learning in support productivity, and data analysis in strategic decision making, and consider the future of humanity in an AI world that is considerably closer than you may think.

Ian Aitchison

Senior Product Director
Ivanti

Ian Aitchison is a senior product director at Ivanti, where he works with industry leaders and decision makers to help them embrace strategic IT transformation and the benefits of future technologies. Ian also contributes to the wider service management community, speaking worldwide on subjects around innovation, automation, the future of IT, and artificial intelligence. He has presented at many industry events around the world, including the HDI Annual Conference, Gartner Symposium, Pink Elephant, SDI, SITS, itSMF, SMD, Ivanti Interchange, and more.