Session 406: Adding Value Across the Enterprise: ShipshapeService Management at Newport News Shipbuilding (Case Study)


Tuesday, October 16 at 4:30 PM

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Over the past several years, Newport News Shipbuilding, a subsidiary of Huntington Ingalls Industries, by implementing core processes and expanding tool capabilities, has evolved and matured its service management program from one rooted in manual work to one that leverages integrated, automated service flows. Based on the success of this initiative, other lines of business at NNS have adopted IT's widgets and workflows to support a variety of automations. IT at NNS has matured from simple support to a true business partner—attend this session to learn how you can achieve the same success in your organization.

Rick Clabbers

Senior Analyst and Lead Process Innovator, Huntington Ingalls Industries

Rick Clabbers has spent more than twenty years designing and delivering service management in various divisions at Huntington Ingalls Industries. Currently, he is a senior analyst and lead process innovator in the service management program at Newport News Shipbuilding. In this role, he taps his extensive knowledge of service management resources and process frameworks to transform business activities through capacities originally designed to manage IT. Rick’s passion for service improvement is contagious and has spread throughout NNS as other lines of business have adopted service management.