Session 403: Digital Transformation Means Losing Control: Can You Handle It?


Tuesday, October 16 at 4:30 PM

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Digital transformation isn't just about standing up an e-commerce website and selling a few items or services. Digital transformation represents a completely new way of thinking about how an organization delivers value across the entire ecosystem of services and products. One implication of this new way of delivering value is that organizations have to move from a "control everything" model to a model of "essential control." This shift can be very difficult—downright terrifying. So, how can you give up control and lead through digital transformation—without losing your shirt (or your job)? Attend this session to find out!

Doug Tedder

Principal Consultant
Tedder Consulting LLC

Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and IT Governance consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to "see the big picture" and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners. Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles. Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, and Organizational Change Management. Doug was also recognized as an "IT Industry Legend" by Cherwell Software in 2016. Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI, and a contributing author to VeriSM™.