Session 401: The Internal IT Startup - A Guide to Building/Rebuilding IT Services (Case Study)

Tuesday, October 16 at 4:30 PM

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Do you need to change the perception of your Service Desk? Whether you just started a new position as the Service Desk manager or have been the managing the team for some time doesn't matter. Rebuilding the Service Desk as a valued member of the organization is possible but where should you start. This session will take you through the Spectrum Healthcare Partners Service Desk climb from an ineffective cost center to a true business partner.

Sam Miller

IT Service Delivery Manager
Spectrum Healthcare Partners

Sam Miller is the service delivery manager for Spectrum Healthcare Partners, a multipractice specialty group in Maine. Sam started his career in the US Marine Corps, and he has more than 15 years of experience in healthcare IT, more than 20 in IT overall.