Session 304: It's Not Rocket Surgery: Top CX Tips from a UX Pro


Tuesday, October 16 at 3:15 PM

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Has your self-service portal lost that warm fuzzy feeling? Are your service or technician forms crying out for pain management? Are the walls of your product offerings as bland as the doctor's office? Join Dani Renaud for a session bursting with suggestions on how to design for actual humans and enhance their experience! Improve productivity across your team by streamlining your content. Bring your toughest challenge. It's guaranteed to be easier than rocket surgery.

Danielle Renaud

Product Strategist
Cherwell Software, LLC

Dani Renaut is a Product Strategist with over 10 years of professional UI/UX design experience, with expertise spanning web, mobile, and UI/UX design. She is certified in Pragmatic Marketing and ITIL Foundations, and is a certified Scrum Product Owner. In her current position, Dani is responsible for guiding the development of Cherwell’s ITSM product, including defining requirements and design, and roadmap planning