Session 302: Real-Life and Applied Enterprise Service Management


Tuesday, November 12 at 2:15 PM

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Tasked with changing the European Central Bank's organizational culture and moving to a more strategic target state, ECB implemented VeriSM's management mesh. Join Scott Standen on the ECB's enterprise service management journey! See how ECB's unique interpretation and innovative approach to practically applying the VeriSM management mesh is developing. Learn how to use the management mesh to steer the correct conversations when developing fit for purpose services across the lifecycle. Develop an understanding into how service management practices can be applied across the enterprise (and not just to IT services). And gain insights into the cultural and organizational change management perspectives that need to be taken into account when embarking on such an initiative.

Scott Standen

Principal IT expert
European Central Bank

Scott Standen is a recognized leader with in-depth experience in service management and IT governance-related topics, from design through implementation. He's enthusiastic and knowledgeable, and his presentations are known for their hands-on, implementable advice, delivered in a down to earth and pragmatic manner.