Session 301: Making Sense of the Latest Approaches and Methodologies


Tuesday, October 16 at 3:15 PM

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VeriSM, DevOps, Agile, IT4IT: Where did these new approaches come from, and why do we need them? Do they address the fundamental issues of technology management, or do they simply reframe old issues in new ways? For all the talk of the "failure" of established frameworks and methodologies, what guarantee is there that the new ones will work, or remain relevant? Should these new approaches supplant or supplement older ones? When should you use one or the other (or both)? This panel of experts, each representing a different approach or methodology, will answer these tough questions and more, so we can find some common ground that will enable us to benefit from these and other approaches without getting caught in the middle.

David Cannon

Moderator

David is a leader in the fields of IT and service strategy and is currently VP, Consulting Director Serving Infrastructure & Operations. He is the coauthor of the ITIL 2007 service operation book and author of the ITIL 2011 service strategy book. He is a founder and past chairman of itSMF International and past president of itSMF USA. He is also a fellow of service management and double recipient of the itSMF Lifetime Achievement Award.

Diana Tullio

Principal
CC&C Americas

Diana Tullio is the principal of CC&C Americas, a leading provider of enterprise architecture certification training and technology strategy consulting. Prior to that, she spend 23 years with NCR, arising to the role of chief of staff to the CIO, where she was responsible for portfolio management, IT budget planning and tracking, strategy and architecture, software quality assurance, continuous improvement, and captive offshore development management. She went on to serve as the CIO for Standard Register/Taylor Communications in Dayton, OH. In 2015, Diana was recognized with the inaugural IT Hero Award presented by InformationWeek and Interop. Diana received her MBA in global management from the University of Phoenix and her BS in computer science from the University of Georgia.

Jayne Groll

CEO
DevOps Institute

Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Jayne is very active in the DevOps, ITSM and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.

Doug Tedder

Principal Consultant
Tedder Consulting LLC

Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and IT Governance consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to "see the big picture" and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners. Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles. Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, and Organizational Change Management. Doug was also recognized as an "IT Industry Legend" by Cherwell Software in 2016. Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI, and a contributing author to VeriSM™.

Akshay Anand

Product Ambassador, ITSM
AXELOS Global Best Practice

Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. With experience from around the world, including US, UK, and India, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing..

More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, and has occasionally been spotted tweeting as @bloreboy.