Session 106: Zero Strategy: Disruption Through Reduction

Tuesday, October 16 at 10:00 AM

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Innovation is more than just a trend; it's a requirement for organizations that want to stay competitive in today's economy. But many organizations struggle with developing strategies that enable them to innovate and truly serve customers in new ways. Without innovative strategies, your company is likely to underserve your customers and experience lower customer satisfaction. How do we create an environment primed for innovation? How do we identify ways to innovate and drive change? How do we disrupt our traditional ways of thinking to keep in front of the competition? How do we keep our current customers happy while developing services that will entice new customers? It begins with understanding how your organization works today. In this session, we will discuss a zero strategy and identify common strategies to reduce the transactional work in organization and disrupt existing delivery models.

Julie Mohr

Author and Speaker

Julie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything she does. Through her books, articles, speaking, consulting, and teaching—her purpose is to change the world through thought-provoking dialog and interaction. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement