Session 104: Stranger in a Strange Land: The World Beyond ITIL (Case Study)

Tuesday, October 16 at 10:00 AM

View Schedule

After three decades, we're all fluent in ITIL. There's comfort in knowing our incidents from our problems. But the world is changing. We've entered new territory, and the languages spoken there are those of Agile, DevOps, and digital transformation. Are the common phrases and standard structure of ITIL still relevant in today's world?

The fact is, while there is overlap between frameworks, each has unique aspects that when combined maximize business value. Join David Mainville for an interactive discussion into translating your existing knowledge and expertise into the language of the new service management.

David Mainville


David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 38 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.