Pre-7: Two-day Training: Customer Experience Accelerator Bootcamp


Monday, November 11 at 8:30 AM

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This interactive workshop focuses driving and maximizing the customer experience by optimizing your CX program. This bootcamp focuses on key topics, such as CX vs. CS (customer service), metrics, journey mapping, Voice of the Employee, and CX methodologies. Leave with a blueprint for a CX program that drives value and improves customer satisfaction.

Rae Ann Bruno

Principal
Business Solutions Training

Rae Ann Bruno is the president of Business Solutions Training, Inc., where she consults and trains in various areas of ITIL, KCS, communications, internal marketing, metrics, and process improvement. Rae Ann holds several ITIL certifications, is a faculty trainer for HDI, and is the author of "Translating IT Metrics into Business Benefits" and "What Have You Done for Me Lately? Creating an Internal Marketing Culture." She is also a member of the HDI International Certification Standards Committee.